Hello everyone,
I am pleased to introduce my first open-source add-on for Znuny: Checklist - a complete checklist management for tickets.
What does the add-on do?
With the Checklist Add-on you can:
- Create and manage checklist templates
- Assign to queues - restrict where checklists can be used
- Use different item types (Checkbox, Status dropdown, Measurements, Star rating)
- Define mandatory fields - Ticket can only be closed when all are completed
- Add comments to items
- Add documentation links
- Import/Export via XML files
- Process Management - automatic assignment via TransitionAction
Features
- Sidebar widget in Ticket Zoom
- Dedicated view for editing
- Inheritance to sub-queues
- ACL-based close lock for mandatory items
- Traceability in ticket history: Who completed what and when?
- Fully translated (DE/EN)
Compatibility
- Znuny 7.2.x
Installation & Download & Documentation
- Repository: https://codeberg.org/wolkig-it/znuny_checklist
- Blog post with screenshots: https://wolkig.it/de/blog/znuny-checklist-addon/
- Documentation: In the repository under /docs
License
GNU GPL v3 - free to use, open source, contributions welcome!
Feedback
I welcome feedback, feature requests or bug reports:
- Here in the forum
- As an issue on Codeberg
- Via message to me
This is my first public Znuny add-on, so I am especially grateful for constructive criticism.
Best regards
Stephan Lang
wolkig.it
This project was created with the support of Claude Code.
This is an English translation of the original German post, published to reach a wider audience.
NEW: Checklist Add-on - Checklist Management for Znuny 7.2.x
Moderator: crythias
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stephan14x
- Znuny newbie
- Posts: 24
- Joined: 08 Jan 2014, 08:54
- Znuny Version: 2.4 > 3.3 > 6 > 7.2
- Real Name: Stephan Lang
- Contact:
NEW: Checklist Add-on - Checklist Management for Znuny 7.2.x
Started with OTRS 2.4 and used OTRS 6.0 until 2023
After a Year of Hell using a leading cloud tool, I'm resetting to OTRS Znuny - Voyager Reference intended
Currently building a new Znuny 7.2 system
After a Year of Hell using a leading cloud tool, I'm resetting to OTRS Znuny - Voyager Reference intended
Currently building a new Znuny 7.2 system