Hi
I want to add a prefix to the Subject line of an incoming email on a specific queue.
I have managed to add the prefix by setting X-OTRS-Title and the prefix appears but I cannot get it to be followed by the original subject.
Through my research I have tried the following:
[***] - adds the "To:" email address after the prefix
Anything else just repeats the text set in the filter such as:
[Subject] - just adds "[Subject]
[<OTRS_CUSTOMER_SUBJECT[30]>]
Any suggestions?
Prefix Subject with Postmaster Filter
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Re: Prefix Subject with Postmaster Filter
Hi,
You need to grab the subject in the filter section:
Search header field Subject for value (.+)
and use this in the set header section.
X-OTRS-Title => PREFIX [***]
- Roy
You need to grab the subject in the filter section:
Search header field Subject for value (.+)
and use this in the set header section.
X-OTRS-Title => PREFIX [***]
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?