option to not include all email history in an answer

[gsalin]

Hi,
we have some tickets with hundreds of articles, making the ticket quite big....Yes I know it is not a best practice......
does znuny have an option to decide wether or not to include all the email conversation in the agent answer?

thank you for your help

[paulfolkers]

Hi,

please check SysConfig „Ticket::Frontend::ResponseFormat“ for that.
There you can update the response format, i.e. remove what you don‘t want to have.

Note: changing this will change the behaviour globally.

BR,
Paul