NEW: WarrantySync Add-on - Automatic Warranty Lookup for Znuny 7.2.x

[stephan14x]

Hello everyone,

I've developed a new add-on: The WarrantySync Add-on for automatic warranty lookups directly from the CMDB.

What does the add-on do?

The WarrantySync Add-on automatically retrieves warranty information for IT hardware assets from Dell and Lenovo and stores them directly in your CMDB ConfigItem class attributes. Runs as a daily cron job - zero manual effort.

Supported manufacturers:

• Dell - TechDirect API v5 (Client ID + Secret, free via techdirect.dell.com)
• Lenovo - PC Support API v4 (public API, no API key needed!)

What gets stored?

• Warranty end date + start date
• Warranty type (e.g. "ProSupport Next Business Day", "5Y Premier Support Plus")
• Warranty status (Active/Expired - calculated locally)
• Vendor product name (e.g. "Dell PRECISION 5550")
• Ship date + ship-to country

Features:

• Configurable field mapping - Target fields freely selectable, adapts to your CMDB structure
• Smart recheck - Separate intervals for active/expired warranties
• Only real changes - New CMDB version only when data actually changes (no version bloat)
• Expiry notification - Automatically create ticket when warranty expires soon (queue, priority, filter configurable)
• Duplicate protection - One ticket per asset per end date, new ticket on warranty extension
• Retry logic - Exponential backoff on API errors (429, 5xx)
• Dell batch queries - Up to 100 serial numbers per request
• Out-of-the-box - Standard ITSM "Computer" class already has WarrantyExpirationDate

Usage example:

150 Dell laptops + 50 Lenovo ThinkPads in the CMDB:
1. Enter Dell API credentials
2. Enable Lenovo provider (no key needed)
3. Run sync:

Code: Select all

bin/znuny.Console.pl Maint::WarrantySync::Run --force

Result: All 200 assets have complete warranty data.

Requirements:

• Znuny 7.2.x
• ITSM ConfigurationManagement
• Internet access to manufacturer APIs

Installation:

Code: Select all

bin/znuny.Console.pl Admin::Package::Install /path/to/WarrantySync-7.2.0.opm

Then:
1. Enable feature: Admin > SysConfig > WarrantySync::Enabled
2. Configure API credentials
3. Verify vendor mapping
4. Run first sync

Links:

• Repository: codeberg.org/wolkig-it/znuny_warranty_sync
• Documentation: In repository under /docs
• Blog article: wolkig.it/blog/znuny-warranty-sync-addon

New providers (additional manufacturers) can easily be added - contributions welcome!

License: GPL v3 - Open Source, free, modifications allowed

Feedback and suggestions are welcome! The add-on was created with the help of Claude Code - feel free to ask if you're interested in the development methodology.

Best regards
Stephan Lang
wolkig.it