User is authenticated but not connected

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nicoladeff
Znuny newbie
Posts: 1
Joined: 25 Sep 2026, 12:44
Znuny Version: 6.4.3
Real Name: Nicola

User is authenticated but not connected

Post by nicoladeff »

Hi,
overnight, some email accounts stopped working while others continue to function; I am getting the following error: the user is authenticated but not connected. Authentication uses OAuth2 with Office 365. Any ideas on how to resolve this?

Regards

Nicola
root
Administrator
Posts: 4353
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: User is authenticated but not connected

Post by root »

Hi,

This is probably Office365 related. Ask the administrator and pass the error to him. I would start investigating expired secrets, changed permissions, etc.

- Roy
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