Process Category filter

[daynaa]

Hi all,
I was looking at the agent dashboard and was wondering if it was possible to filter tickets by their process category? As it is, the system is set to create process tickets. There are three process ticket categories-A, B, and C. One of my users asked if it would be possible to filter it so they could just see B in their queue. I looked at the Settings and there does not seem to be a column to track that. I saw type, but...that is just the default unclassified ticket.