ITSM ChangeManagement 2.0.2 Installation problem

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antioh
Znuny newbie
Posts: 2
Joined: 05 May 2010, 19:55
Znuny Version: 2.4.7

ITSM ChangeManagement 2.0.2 Installation problem

Post by antioh »

Have this environment:
Win32,OTRS 2.4.7,ActiveState Perl 5.10 with mod_perl.

Had upgraded ITSM modules from 1.3 to 2.0.2 successfully. but couldn't install
ChangeManagement module. I got error about can't locate object method EventHanlderInit at ITSMCondition.pm.


find workaround for this is change in files ${Self}->EventHandlerInit() to ${Self}->Kernel::System::EventHandler::EventHandlerInit()...
and resubmit module installation.
I have to change all these calls in files.
then module deployed but with errors about changed files. ;) not so bad.

then I have assigned rights to user and have tried to create change.
UNSUCCESSFULLY!

after submit form got error: "Was not able to add change".Column change_state_id cannot be null.

what's wrong, please help.

p.s.
set ...ITSMChange#EditState to 'Yes' , as advised here in forum , not helped.

thanx.
antioh
Znuny newbie
Posts: 2
Joined: 05 May 2010, 19:55
Znuny Version: 2.4.7

Re: ITSM ChangeManagement 2.0.2 Installation problem

Post by antioh »

Had upgraded ITSM modules from 1.3 to 2.0.2 successfully. but couldn't install
ChangeManagement module. I got error about can't locate object method EventHanlderInit at ITSMCondition.pm.
ok. found workaround on this problem. switch back to strawberryperl(included in distribution) for installation of changemanagement.
after install restore config to Activestate perl.
succesfully created change. no more errors about insert and "can't locate...".

p.s.
hope this help somebody with same problem.
pedalkin
Znuny newbie
Posts: 1
Joined: 04 Jan 2011, 23:29
Znuny Version: 3.0

Re: ITSM ChangeManagement 2.0.2 Installation problem

Post by pedalkin »

Small workaround: after such error I restarted Apache and the problem has gone.
Same on 2nd and 3rd OTSM version
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