I'm having a few issues as described below.1) I created a second user (myself) and made it an admin account. I marked the otrs@localhost user as invalid. I went into sysconfig and set my outbound mail
configuration to SMTP server and entered my auth credentials. I created a new queue called "Support" and assigned it an email address of "support@domain.com".
I went to system email addresses and created one called "support@domain.com" and assigned it to the queue "Support" and marked "otrs@localhost" invalid. Inbound email works
and if I send an email to support@domain.com after a while it shows up on my dashboard under new tickets. So far so good. The problem is when I try and send an outbound ticket
I'm getting an error. If I click on ticket->email ticket and create a ticket, setting the From group to the Support group I created and filling out the rest of the form, when I click the send
button I get this: Message: Can't use from 'otrs@localhost': 550The address is not valid. Why is this address trying to be used as a from address? I have it marked invalid everywhere
I could find, and the doc files seem to be a little short on how all the email stuff works, especially under windows. Anyone have any ideas? I've been trying to figure this out for the last 6 hours
and it's driving me nuts.
I really want to start using OTRS, especially in conjunction with OpenNMS eventually, but not being able to actually send an email from the system is throwing awrench in the works.
ANY help is greatly appreciated!2) Not so much a problem, but a preference change. I know email currently gets checked every 5 mins, but I would like to change the time between checks. Again, the docs are less
than forthcoming, and as this is not on linux there seems to be nothing in the crontab.txt for cronw that refers to fetchmail. Can someone tell me where I can change this setting?
Thanks much to all and I really look forward to using OTRS!
Kevin
EDIT: I also just noticed that the default owner and responsibility fields on any incoming emails are both being set to otrs@localhost. What am I missing here? I'm not sure how this is
happening if I have that account marked invalid. Hopefully someone can shed some light on this. Thanks!