Conflicting ticket IDs with other companies' OTRS

pekkaar · Post by **pekkaar** » 15 Jul 2010, 13:14

Hi There,

anybody faced issues in OTRS with ticket emails going out to customers who themselves are using their own OTRS? We see all sorts of serious issues like customer responses ending up in totally different tickets as articles, etc.

Many thanks,
Peter

jojo · Post by **jojo** » 15 Jul 2010, 13:39

you should have different System IDs to prevent this

Znuny Open Source Ticketsystem

Conflicting ticket IDs with other companies' OTRS

Conflicting ticket IDs with other companies' OTRS

Re: Conflicting ticket IDs with other companies' OTRS