ERROR: Need write permission in OTRS home

[suntzu]

Hello Community,

I am trying to do a fresh/clean install of 2.4.7 on Ubuntu 10.04 and have a problem when I attempt to use http://10.20.30.10/otrs/index.pl?Action ... ageManager.

The problem is "ERROR: Need write permission in OTRS home" which I have read is documented in the bug list as: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=383776
However this bug one would assume has been solved by 2.4.7, yes? Error as per below:

Code: Select all

Software error:

ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.pl !!!

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. 

How can I recover from this error? What are the correct permissions for the directories/files? I would like to complete the install with "all" packages for the entire suite, but from what I read I need to do this from the package manager that does not work???

Please let me know.

Thanks,

/suntzu

[suntzu]

Bump...

Anyone?

[crythias]

Did you try to run the SetPermissions.pl file?

[suntzu]

Hi crythias,

Thanks for the reply. Yes, I ran it using this variable string:

./SetPermissions.pl --otrs-user=otrs --web-user=www-data --web-group=www-data /usr/share/otrs

Does this look right, is something missing?

/suntzu