Hostmonster

[altjx]

I was directed to the Admin manual on how to set this up on a webhost such as HostMonster. My site is being hosted by HostMonster but I do not know how to do this. It seems as if everything in the manual shows how to set it up locally, but what about on another webhost?

[jojo]

you'll need shell access as root. If you don't have it you'll need to:

- run it locally
- search for a better provider
- use managed service from OTRS Inc.
- wait for the OTR SaaS offering in October

[altjx]

you'll need shell access as root. If you don't have it you'll need to:

- run it locally
- search for a better provider
- use managed service from OTRS Inc.
- wait for the OTR SaaS offering in October

Ok... and if I have shell access as root?

[crythias]

If you have shell access, you should be able to install it according to the instructions. http://doc.otrs.org/2.4/en/html/c444.html

Even if you're installing from source, it's not that bad. OK, if you don't know about things like cpan, etc. this may be a slight bit daunting. If you don't know what to do with shell access, ...