queue problem

[manikambalva]

Hello,

I've installed the version 2.4.7 with the package itsm.

i've created a queue and added an email in the admin section, i've added an agent and attributed the que to the group of the agent.

First time i sent a test email and i could see successfully the ticket that was opened the agent was notified about the new ticket treated it and closed it, the customer received all answers.

but the second time i sent another mail and nothing hapens.

thanks for any help

[ferrosti]

Since it worked the first time, what did you change after then?