when a customer gave followup to a ticket which is closed in last month or 3-4 months back & then age of ticket or stat report generated using
TicketSolutionResponseTime is wrong.. i mean it will be showing complete time that is from ticket raised to ticket closure... so is there any way to restrict
customer from giving followup to ticket which is raised in last month or before that???
How can I archive old Message in the Database, without destruct the structure of the Database?
Any kind of feedback is appreciated...
