We are experiencing problems printing tickets from OTRS - the output from the AgentTicketPrint action is a seemingly blank page. The HTML source of the empty page is as follows:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=utf-8" http-equiv=Content-Type></HEAD>
<BODY><PRE></PRE></BODY></HTML>
Is this a known issue - or any pointers? We upgraded from 2.4.7 to 2.4.8 - the problem remains. No errors in the system log.
AgentTicketPrint - blank page
Moderator: crythias
Re: AgentTicketPrint - blank page
please check the apache error log and also if all Perl Modules are installed
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: AgentTicketPrint - blank page
No corresponding errors in httpd/error_log - and the Support Assessment checked out with all green OKs.
bin/otrs.checkModules emitted some warnings about older Perl modules, though - a general update fixed the problem, and PDF printing now works again.
Thanks a lot for the hint!
bin/otrs.checkModules emitted some warnings about older Perl modules, though - a general update fixed the problem, and PDF printing now works again.
Thanks a lot for the hint!