Hi,
I'm trying to set one OTRS to manage multiple companies.
I've successfully configured CustomerUser1 and CustomerUser2 backends to two differents LDAP servers.
I was wondering how could I configure multiple "Customer::AuthModule", assigned to each CustomerUserX ?
Next I'd like to assign one queue to each customer backend but I can't find the right options on the admin PDF.
(What I'd like to achieve is
- CustomerUser1(LDAP)->Customer1::AuthModule(LDAP)->queue(Customer1)
- CustomerUser2(LDAP)->Customer2::AuthModule(LDAP)->queue(Customer2)
Any clues on this ? (I'm using OTRS 3.0b5)
Thanks,
1010
multiple LDAP for multiple customers and queues
Moderator: crythias
Re: multiple LDAP for multiple customers and queues
Found how to solve the Customer Auth :
$Self->{'Customer::AuthModuleX'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::HostX'} = 'servername:3268';
$Self->{'Customer::AuthModule::LDAP::BaseDNX'} = 'dc=XXX, dc=de';
$Self->{'Customer::AuthModule::LDAP::UIDX'} = 'mail';
$Self->{'Customer::AuthModule::LDAP::SearchUserDNX'} = 'CN=OTRS,OU=Administration & Services,OU=Benutzer - Sonstige,DC=XXX,DC=de';
$Self->{'Customer::AuthModule::LDAP::SearchUserPwX'} = 'XXX';
with 'X' ranging from nothing to 10.
I still to find how to assign and restrict customers to a queue.
1010
$Self->{'Customer::AuthModuleX'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::HostX'} = 'servername:3268';
$Self->{'Customer::AuthModule::LDAP::BaseDNX'} = 'dc=XXX, dc=de';
$Self->{'Customer::AuthModule::LDAP::UIDX'} = 'mail';
$Self->{'Customer::AuthModule::LDAP::SearchUserDNX'} = 'CN=OTRS,OU=Administration & Services,OU=Benutzer - Sonstige,DC=XXX,DC=de';
$Self->{'Customer::AuthModule::LDAP::SearchUserPwX'} = 'XXX';
with 'X' ranging from nothing to 10.
I still to find how to assign and restrict customers to a queue.
1010