multiple LDAP for multiple customers and queues

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1010
Znuny newbie
Posts: 6
Joined: 20 Oct 2010, 17:25
Znuny Version: 3.0b5

multiple LDAP for multiple customers and queues

Post by 1010 »

Hi,

I'm trying to set one OTRS to manage multiple companies.
I've successfully configured CustomerUser1 and CustomerUser2 backends to two differents LDAP servers.

I was wondering how could I configure multiple "Customer::AuthModule", assigned to each CustomerUserX ?

Next I'd like to assign one queue to each customer backend but I can't find the right options on the admin PDF.

(What I'd like to achieve is
- CustomerUser1(LDAP)->Customer1::AuthModule(LDAP)->queue(Customer1)
- CustomerUser2(LDAP)->Customer2::AuthModule(LDAP)->queue(Customer2)


Any clues on this ? (I'm using OTRS 3.0b5)

Thanks,
1010
1010
Znuny newbie
Posts: 6
Joined: 20 Oct 2010, 17:25
Znuny Version: 3.0b5

Re: multiple LDAP for multiple customers and queues

Post by 1010 »

Found how to solve the Customer Auth :

$Self->{'Customer::AuthModuleX'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::HostX'} = 'servername:3268';
$Self->{'Customer::AuthModule::LDAP::BaseDNX'} = 'dc=XXX, dc=de';
$Self->{'Customer::AuthModule::LDAP::UIDX'} = 'mail';
$Self->{'Customer::AuthModule::LDAP::SearchUserDNX'} = 'CN=OTRS,OU=Administration & Services,OU=Benutzer - Sonstige,DC=XXX,DC=de';
$Self->{'Customer::AuthModule::LDAP::SearchUserPwX'} = 'XXX';

with 'X' ranging from nothing to 10.

I still to find how to assign and restrict customers to a queue.

1010
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