Create Email-Ticket Invalid Syntax! error in To: Field

[ahkal]

Hi All

I have an issue when I create a new ticket from OTRS.
Basically I search for a customer using the "Customer" link (Not the Address Book link), find the customer, then click on the username field of the customer.
The customer has a valid email address, so I would expect the email address to be displayed on the main form, but what actually happens is that the form pulls though the firstname and lastname into the To: field, which results in the error:

example

* invalid test01 (Invalid syntax)! invalid test01 (Invalid syntax)!

But I would expect the email address of the customer to be autofilled into the To: field.

This doesn't happen when you click on the AddressBook link to find a customer, the email address is auto filled in this case.

Please see attached file, as I think it explains it more clearly.

Any help would be appreciated.

[ahkal]

Hi All,

just found out how to fix this,

The CustomerUserListFields entry in config.pm, must have the 'mail' attribute.
So I changed my CustomerUserListFields in the config.pm to be like:

CustomerUserListFields => ['cn','mail'],

Now I when I pick a name from the Customers link the email address is also pulled through, also applies when you just type the name in the To: field.
The only related issue I have now is that the auto-fill/lookup feature only works for the first entry in the To: field, and also that auto-fill doesn't seem to apply to the cc and bcc fields.

But still at least I don't get the (invalid syntax)! error.
if anybody knows where the cc, bcc settings can be changed, please let me know.