Hi,
Someone knows how to block changes on a closed ticket after 30 days.
Thanks,
Bernardo
Block changes on a closed ticket
Moderator: crythias
Block changes on a closed ticket
OTRS 2.4.7 / ITSM 2.1.1
DB : Oracle XE
Plataform: Linux
DB : Oracle XE
Plataform: Linux
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davidbann
- Znuny newbie
- Posts: 92
- Joined: 21 Jun 2010, 22:51
- Znuny Version: 6.5.2
- Real Name: David Bann
- Location: South Africa
Re: Block changes on a closed ticket
I haven't tried this and it's not an ideal solution, but anyway...
[*]Go to Admin->Queue
[*]Select the queue you want to configure
[*]Change the "Follow up Option" to REJECT or NEW TICKET
[*]Save
[*]Now when closing a ticket, set to "auto close +" and set the "pending date" to 30 days in the future.
After 30 days the ticket will close, and follow-ups will not be allowed any more.
Like I said - not sure if this will do it, but if you try it, let me know how it goes.
[*]Go to Admin->Queue
[*]Select the queue you want to configure
[*]Change the "Follow up Option" to REJECT or NEW TICKET
[*]Save
[*]Now when closing a ticket, set to "auto close +" and set the "pending date" to 30 days in the future.
After 30 days the ticket will close, and follow-ups will not be allowed any more.
Like I said - not sure if this will do it, but if you try it, let me know how it goes.