customergroupsupport

[waseemaulikh]

i want to know how i can edit the Kernel/Config.pm because i am unable to work with customer and user links plz help me asap thanks

[crythias]

use a text editor? I'm sorry if that didn't help, but if you could provide more information on what you're trying to accomplish, you could get a better answer.

[bgone]

I have same trouble with this , please see below:
"
Warning: Sorry, feature not active!

Comment: CustomerGroupSupport needs to be active in Kernel/Config.pm, read more about this feature in the documentation. Take care!
"
Exactly, what should we add/edit in the file comfig.pm?

Please help

[Wolfgangf]

there is an alternative way available:

Admin -> sysconfig -> Framework -> Frontend::Customer -> CustomerGroupSupport: No/yes

This should help

[bgone]

there is an alternative way available:

Admin -> sysconfig -> Framework -> Frontend::Customer -> CustomerGroupSupport: No/yes

This should help

Done
Thanks for your help.
By the way, could you help me solve this error:
"Software error:

ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.pl !!!
"
this error occurs when I run OTRS on Ubuntu server 10.10 and try run Package Manager

[Wolfgangf]

Well, you should check two things:

1) rights of directory /opt/otrs (and below)
should be something like otrs:www or wwwrun:www

2) rights of SetPermission.*
should be same as above with rights 0775

mine look as follows:

Code: Select all

-rwxrwxr-x 1 otrs   www  6873 Oct  6 15:29 SetPermissions.pl
-rwxrwxr-x 1 otrs   www  1721 Oct  6 15:29 SetPermissions.sh

try to run the SetPermission.sh as root and make sure your giving the correct parameters:

Code: Select all

Usage: SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER> [OTRS_GROUP] [WEB_GROUP]"
Try: SetPermissions.sh /opt/otrs otrs wwwrun"

hope this helps