how to use SLA type "Resolution Rate"

huozipan · 2010-10-28T08:57:42+00:00

What different between "Availabilty" and "Resolution Rate"? And "Errors" is for what SLA situation?? How to use it ?? thanks.

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huozipan: Znuny newbie; Posts: 15; Joined: 14 Sep 2010, 10:19; Znuny Version: 3.0

Post by huozipan » 28 Oct 2010, 10:57

What different between "Availabilty" and "Resolution Rate"?
And "Errors" is for what SLA situation??
How to use it ??

thanks.

1 post • Page 1 of 1