peding auto time in solution

Moderator: crythias

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qnetworks
Znuny newbie
Posts: 16
Joined: 21 Oct 2010, 09:24
Znuny Version: 3.0

peding auto time in solution

Post by qnetworks »

hello.
I made a stat that counts the solution time in min (SolutionInMin) of each ticket, but when a ticket is in pending auto state, the solution time continues growing.
How can i configure the stat to don´t count the time, when the tickets are in a pending state?
OTRS 3.0
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