Got no TicketObject!

[Conasi_OTRS]

Good night,

I upgraded from OTRS version 2.4.7 to OTRS version 3.0.2 the following steps:

1 - I made a backup of your system configuration and database.

2 - I uninstalled the old version and I installed the new.

3 - I replaced the file "Config.pm" new for the old.

4 - I created the database.

5 - I have given permissions to the user over the entire database.

6 - I dump the backup to the database.

7 - Updating the database to the latest version:

1. mysql -uroot DB_OTRS < DBUpdate-to-3.0.mysql.sql OK

2. perl DBUpdate-to-3.0.pl
a. Out the following:
Migration of the system completed!
(in cleanup) Can't call method "Dump" on an undefined value at C:/Archivos de programa/OTRS/OTRS/Kernel/System/SysConfig.pm line 590 during global destruction.
I continued anyway.

3. mysql -uroot BD_OTRS < DBUpdate-to-3.0-post.mysql.sql OK

8 - Reboot

9 - When I try to authenticate with the admin user I get the following message:

Software error:

Got no TicketObject! at C:/ARCHIV~1/OTRS/OTRS//Kernel/Output/HTML/NavBarModuleAdmin.pm line 29.

I await your response.

Thank you.

Greetings

[jojo]

Please run the RebuildConfig script

[Conasi_OTRS]

Good morning,

Thanks for responding.

Where is this script and as I run the scritpt?.

I forgot to tell you that I use Windows.

Thank you very much

Greetings

[jojo]

it is a Perl script in the OTRS bin directory (otrs.RebuildConfig.pl)

so you need to run it in the CMD CLI: perl otrs.RebuildConfig.pl

[ccamel]

ich habe es exakt gleich durchgespielt wie Conasi_OTRS und bei mir kommt die fehlermeldung weiterhin. was könnte noch helfen?

gruss
ccamel

[ccamel]

hi Conasi_OTRS

don't do this steps and it will works:

Code: Select all

[i]2. perl DBUpdate-to-3.0.pl
a. Out the following:
Migration of the system completed!
(in cleanup) Can't call method "Dump" on an undefined value at C:/Archivos de programa/OTRS/OTRS/Kernel/System/SysConfig.pm line 590 during global destruction.
I continued anyway.

3. mysql -uroot BD_OTRS < DBUpdate-to-3.0-post.mysql.sql OK[/i]

I don't know how important the db-update.pl is. So do anybody know?

ccamel

[hoffmann]

i've had the same issue (Got no Ticket Object!).

solved it with the following steps:

Code: Select all

root@otrs> cp /opt/otrs-2.4.9/Kernel/Config/Files/ZZZAAuto.pm /opt/otrs-3.0.1/Kernel/Config/Files/.
root@otrs> chown otrs.www-data /opt/otrs-3.0.1/Kernel/Config/ZZZAAuto.pm

change otrs.www-data to your otrs user and group (keep in mind that the webserver group needs access too, in my setup the apache group is www-data and otrs is a member of that)
make sure ZZZAAuto.pm has perms 0644.