Change default pending date

[Mothra]

In the Pending date picker you get on various screens, the default date is set exactly 24 hours in the future.

Where is this set? I'd like to change the value, for instance, to 7 days in the future.

I've been looking through Layout.pm, in the sub "BuildDateSelection", and found the following:

Code: Select all

 my ( $s, $m, $h, $D, $M, $Y ) = $Self->{UserTimeObject}->SystemTime2Date(
        SystemTime => $Self->{UserTimeObject}->SystemTime() + $DiffTime,
    );

Is it the $DiffTime that adds on 24 hours (or one day)? If so, where is this value set?

[crythias]

Config Options: Ticket -> Frontend::Agent
Ticket::Frontend::PendingDiffTime:
Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

Also you might want to take a look at this thread, which forces it:
http://forums.otrs.org/viewtopic.php?f=62&t=5988

[Mothra]

Config Options: Ticket -> Frontend::Agent
Ticket::Frontend::PendingDiffTime:
Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

Thanks - Not sure how I missed that while searching yesterday! I don't suppose there's a way to make this adjustable per theme, is there?

[crythias]

There can be a variation of the link above which can be per theme.