Been trying to update otrs from 2.4 top 3.0, but not getting far. I follow the instructions in the documentation, which could definitely be written better, and find who ever wrote the instructions failed to include the default otrs password for the linux otrs account in step 9. I did everything as root instead.
I follow all the steps, except for doing step 9 as otrs. When I go to login as a user, I get the following: "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid. " This is not true, the user does exist in the user database, and the account information is complete when compared to otrs 2.4 database.
I even tried a fresh install of otrs 3.0.3, copying the backed up flat files of the mysql database to the otrs 3.0.3 database, then following the upgrade directions at step 8 (all services stopped). I get the same error.
I looked all over the web and found other posts with the same problem with older versions of otrs. As usual, the poster found the solution and didn't bother to post detailed instructions on how solve, or the poster never solved the problem and moved on to another ticket system. Any ideas on what to do?
OTRS Udate From 2.4 to 3.0: Users Can't Login
Moderator: crythias
-
wizzbangca
- Znuny newbie
- Posts: 29
- Joined: 09 Oct 2010, 01:57
- Znuny Version: 2.4.8
OTRS Udate From 2.4 to 3.0: Users Can't Login
OTRS 3.2.6
Centos 6 with default httpd and mysqld packages
Centos 6 with default httpd and mysqld packages
Re: OTRS Udate From 2.4 to 3.0: Users Can't Login
Do you try to login as agent or customer? Are you using LDAP? Did you run all update scripts? Did you get any errors? Are there entries in OTRS and Apache Logs which could help?
The otrs linux user does not have a password. As *NIX Admin you should have heard from the command "su"
The otrs linux user does not have a password. As *NIX Admin you should have heard from the command "su"
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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wizzbangca
- Znuny newbie
- Posts: 29
- Joined: 09 Oct 2010, 01:57
- Znuny Version: 2.4.8
Re: OTRS Udate From 2.4 to 3.0: Users Can't Login
Let's see if I can give you answers that make sense.
Do you try to login as agent or customer?
Logging in as Agent, we don't have customer log ins. Everything is done though email and php/asp forms.
Are you using LDAP?
Nope. Using the default login setup for OTRS
Did you run all update scripts?
Ran everything I was told to run at http://doc.otrs.org/3.0/en/html/x907.html
Did you get any errors?
The only error I get the whole time is "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid." when an existing user tries to login.
Are there entries in OTRS and Apache Logs which could help?
HTTPD logs: empty since late November. No errors from OTRS 3.0. OTRS upgrade started beginning of December.
Apache Logs: Can't find any apache specific logs.
OTRS Logs: Log folder contains "TicketCounter.log", which is empty. No other files.
The otrs linux user does not have a password. As *NIX Admin you should have heard from the command "su"
Yeah, I know about su. Logged in as root anyway, su doesn't kinda play a role then. Not using SSH, everything is being done directly on the test server. Now I know the OTRS user password, thanks.
Checked file and folder permissions, everything is otrs for the user and apache for the group. Selinux is turned off. Might also be a good idea to mention I have not customized anything otrs, not even the default template. Everything is stock.
Do you try to login as agent or customer?
Logging in as Agent, we don't have customer log ins. Everything is done though email and php/asp forms.
Are you using LDAP?
Nope. Using the default login setup for OTRS
Did you run all update scripts?
Ran everything I was told to run at http://doc.otrs.org/3.0/en/html/x907.html
Did you get any errors?
The only error I get the whole time is "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid." when an existing user tries to login.
Are there entries in OTRS and Apache Logs which could help?
HTTPD logs: empty since late November. No errors from OTRS 3.0. OTRS upgrade started beginning of December.
Apache Logs: Can't find any apache specific logs.
OTRS Logs: Log folder contains "TicketCounter.log", which is empty. No other files.
The otrs linux user does not have a password. As *NIX Admin you should have heard from the command "su"
Yeah, I know about su. Logged in as root anyway, su doesn't kinda play a role then. Not using SSH, everything is being done directly on the test server. Now I know the OTRS user password, thanks.
Checked file and folder permissions, everything is otrs for the user and apache for the group. Selinux is turned off. Might also be a good idea to mention I have not customized anything otrs, not even the default template. Everything is stock.
OTRS 3.2.6
Centos 6 with default httpd and mysqld packages
Centos 6 with default httpd and mysqld packages
Re: OTRS Udate From 2.4 to 3.0: Users Can't Login
The OTRS user has no password. su will help to be this user if you have been root before...
Please show:
- Config.pm
- Database Table Description for the table users
- show content of table users (at least for the agent not working)
Please show:
- Config.pm
- Database Table Description for the table users
- show content of table users (at least for the agent not working)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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wizzbangca
- Znuny newbie
- Posts: 29
- Joined: 09 Oct 2010, 01:57
- Znuny Version: 2.4.8
Re: OTRS Udate From 2.4 to 3.0: Users Can't Login
Thanks for helping me through this. Much appreciated.
Config.pm:
User Table Description and Users ("hash" is substituted for the hashed password):
Config.pm:
Code: Select all
package Kernel::Config;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs2';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'DefaultCharset'} = 'utf-8';
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
# -----------------------------------------------------#
1;
Code: Select all
`users` (
`id` int(11) NOT NULL auto_increment,
`login` varchar(200) NOT NULL,
`pw` varchar(64),
`title` varchar(50),
`first_name` varchar(100) NOT NULL,
`last_name` varchar(100) NOT NULL,
`valid_id` smallint(6) NOT NULL,
`create_time` datetime NOT NULL,
`create_by` int(11) NOT NULL,
`change_time` datetime NOT NULL,
`change_by` int(11) NOT NULL,
PRIMARY KEY (`id`),
UNIQUE KEY `users_login` (`login`),
KEY `FK_users_create_by_id` (`create_by`),
KEY `FK_users_change_by_id` (`change_by`),
KEY `FK_users_valid_id_id` (`valid_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=4 ;
--
-- Dumping data for table `users`
--
INSERT INTO `users` (`id`, `login`, `pw`, `title`, `first_name`, `last_name`, `valid_id`, `create_time`, `create_by`, `change_time`, `change_by`) VALUES
(1, 'root@localhost', 'roK20XGbWEsSM', '', 'Admin', 'OTRS', 1, '2010-10-08 12:02:18', 1, '2010-10-12 11:01:15', 2),
(2, 'jklein', '$1$jklein$hash', '', 'James', 'Klein', 1, '2010-10-08 12:49:26', 1, '2010-10-08 12:49:26', 1),
(3, 'duesonoda', '$1$duesonod$hash', '', 'Dale', 'Uesonoda', 1, '2010-10-08 12:51:53', 1, '2010-10-12 11:00:52', 2);
OTRS 3.2.6
Centos 6 with default httpd and mysqld packages
Centos 6 with default httpd and mysqld packages
Re: OTRS Udate From 2.4 to 3.0: Users Can't Login
thats look all OK. The Defaults.pm is the new one from OTRS 3?
What does ls-la /opt/otrs/Kernel/Config/Files/ gives you?
Do you have more than one DB, as your database is named otrs2 ?
What does ls-la /opt/otrs/Kernel/Config/Files/ gives you?
Do you have more than one DB, as your database is named otrs2 ?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
wizzbangca
- Znuny newbie
- Posts: 29
- Joined: 09 Oct 2010, 01:57
- Znuny Version: 2.4.8
Re: OTRS Udate From 2.4 to 3.0: Users Can't Login
OTRS2 is the otrs 3.0.3 database. I left OTRS database alone as a backup for just in case. I confirmed OTRS2 worked with 2.4.9 prior to updating to 3.0.3.
Output of ls-la /opt/otrs/Kernel/Config/Files/:
Note: I changed the apache user ownership in the files above to otrs, still get the same error.
Defaults.pm:
Output of ls-la /opt/otrs/Kernel/Config/Files/:
Code: Select all
ls -la /opt/otrs/Kernel/Config/Files/
total 1024
drwxrwxr-x 2 otrs apache 4096 Dec 10 16:52 .
drwxrwxr-x 3 otrs apache 4096 Dec 10 16:49 ..
-rw-rw-r-- 1 otrs apache 276411 Nov 26 06:35 Framework.xml
-rw-r--r-- 1 apache apache 49357 Dec 10 16:51 iPhone.xml
-rw-r--r-- 1 apache apache 8816 Dec 10 16:51 Support.xml
-rw-rw-r-- 1 otrs apache 494285 Nov 26 06:35 Ticket.xml
-rw-rw-r-- 1 apache apache 145160 Dec 10 17:04 ZZZAAuto.pm
-rw-rw-r-- 1 apache apache 608 Dec 10 17:02 ZZZAuto.pm
Defaults.pm:
Code: Select all
# --
# Kernel/Config/Defaults.pm - Default Config file for OTRS kernel
# Copyright (C) 2001-2010 xxx, http://otrs.org/
# --
# $Id: Defaults.pm,v 1.373 2010/11/24 11:13:43 mg Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#
# Note:
# -->> Don't edit this file! Copy your needed settings into
# Kernel/Config.pm. Kernel/Config.pm will not be updated. <<--
#
# -->> All changes of this file will be lost after an update! <<--
#
# Attention:
# -->> Ticket Settings are in Kernel/Config/Files/Ticket.pm <<--
# --
package Kernel::Config::Defaults;
use strict;
use warnings;
use vars qw($VERSION);
$VERSION = qw($Revision: 1.373 $) [1];
# prepend '../Custom', '../Kernel/cpan-lib' and '../' to the module search path @INC
use File::Basename;
use FindBin qw($Bin);
use lib dirname($Bin);
use lib dirname($Bin) . '/Kernel/cpan-lib';
use lib dirname($Bin) . '/Custom';
use File::stat;
use Digest::MD5;
sub LoadDefaults {
my $Self = shift;
# --------------------------------------------------- #
# system data #
# --------------------------------------------------- #
# SecureMode
# Disables the use of web-installer (installer.pl). If not
# active, the GenericAgent, PackageManager and SQL Box, since it's possible
# to use it for destructive write queries such as DROP DATABASE, and also to
# steal user passwords.
$Self->{SecureMode} = 0;
# SystemID
# (The identify of the system. Each ticket number and
# each http session id starts with this number)
$Self->{SystemID} = 10;
# FQDN
# (Full qualified domain name of your system.)
$Self->{FQDN} = 'yourhost.example.com';
# HttpType
# In case you use https instead of plain http specify it here
$Self->{HttpType} = 'http';
# ScriptAlias
# Prefix to index.pl used as ScriptAlias in web config
# (Used when emailing links to agents).
$Self->{ScriptAlias} = 'otrs/';
# AdminEmail
# (Email of the system admin.)
$Self->{AdminEmail} = 'admin@example.com';
# Organization
# (If this is anything other than '', then the email will have an
# Organization X-Header)
# $Self->{Organization} = 'Example Company';
$Self->{Organization} = '';
# ProductName
# (Application name displayed in frontend.)
$Self->{ProductName} = 'OTRS';
# --------------------------------------------------- #
# database settings #
# --------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{DatabaseHost} = 'localhost';
# Database
# (The database name.)
$Self->{Database} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{DatabaseUser} = 'otrs';
# DatabasePw
# (The password of database user.)
$Self->{DatabasePw} = 'some-pass';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=<OTRS_CONFIG_Database>;host=<OTRS_CONFIG_DatabaseHost>;";
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=<OTRS_CONFIG_Database>;host=<OTRS_CONFIG_DatabaseHost>;";
# (The database DSN for DBI:ODBC ==> more: "man DBD::ODBC")
# $Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}";
# If you use ODBC, no database auto detection is possible,
# so set the database type here. Possible: mysq,postgresql,sapdb
# $Self->{'Database::Type'} = 'sapdb';
# (The database DSN for Oracle ==> more: "man DBD::oracle")
# $Self->{DatabaseDSN} = "DBI:Oracle:sid=$Self->{Database};host=$Self->{DatabaseHost};port=1521;";
# $Self->{DatabaseDSN} = "DBI:Oracle:sid=vingador;host=vingador;port=1521;";
# if needed, oracle env settings
# $ENV{ORACLE_HOME} = '/opt/ora9/product/9.2';
# $ENV{ORACLE_HOME} = '/oracle/Ora92';
# $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
# $ENV{NLS_LANG} = "german_germany.utf8";
# $ENV{NLS_LANG} = "german_germany.we8iso8859p15";
# $ENV{NLS_LANG} = "american_america.we8iso8859p1";
# If you want to use an init sql after connect, use this hier.
# (e. g. can be used for mysql encoding between client and server)
# $Self->{'Database::Connect'} = 'SET NAMES utf8';
# If you want to use the sql slow log feature, enable this here.
# (To log every sql query which takes longer the 4 sec.)
# $Self->{'Database::SlowLog'} = 0;
# --------------------------------------------------- #
# default values #
# (default values for GUIs) #
# --------------------------------------------------- #
# default valid
$Self->{DefaultValid} = 'valid';
# default charset
# (default frontend charset - "utf-8" is a multi charset for all possible
# charsets - e. g. "iso-8859-1" is also possible for single charset)
# [default: utf-8]
$Self->{DefaultCharset} = 'utf-8';
# $Self->{DefaultCharset} = 'iso-8859-1';
# default language
# (the default frontend language) [default: en]
$Self->{DefaultLanguage} = 'en';
# used languages
# (short name = long name and file)
$Self->{DefaultUsedLanguages} = {
ar_SA => 'Arabic (Saudi Arabia)',
bg => 'Bulgarian (Български)',
ct => 'Català',
cz => 'Czech (Česky)',
da => 'Dansk',
de => 'Deutsch',
en => 'English (United States)',
en_CA => 'English (Canada)',
en_GB => 'English (United Kingdom)',
el => 'Greek (Ελληνικά)',
es => 'Español',
es_MX => 'Español (México)',
et => 'Eesti',
fa => 'Persian (فارسى)',
fr => 'Français',
fi => 'Suomi',
hu => 'Magyar',
it => 'Italiano',
ja => 'Japanese (日本語)',
lv => 'Latvijas',
nl => 'Nederlands',
nb_NO => 'Norsk bokmål',
pt_BR => 'Português Brasileiro',
pt => 'Português',
pl => 'Polski',
ru => 'Russian (Русский)',
sk_SK => 'Slovak (Slovenčina)',
sr_Cyrl => 'Serbian Latin (Srpski)',
sr_Latn => 'Serbian Cyrillic (српски)',
sv => 'Svenska',
tr => 'Türkçe',
uk => 'Ukrainian (Українська)',
vi_VN => 'Vietnam (ViɆt Nam)',
zh_CN => 'Chinese (Sim.) (简体中文)',
zh_TW => 'Chinese (Tradi.) (正體中文)',
# th => 'Thai (ไทย)',
# ro => 'Românä',
# hr => 'Croatian',
# sl => 'Slovenian (Slovenščina)',
# jp => 'Japanese (日本語)',
};
# default theme
# (the default html theme) [default: Standard]
$Self->{DefaultTheme} = 'Standard';
# DefaultTheme::HostBased
# (set theme based on host name)
# $Self->{'DefaultTheme::HostBased'} = {
# 'host1\.example\.com' => 'SomeTheme1',
# 'host2\.example\.com' => 'SomeTheme1',
# };
# Frontend::WebPath
# (URL base path of icons, CSS and Java Script.)
$Self->{'Frontend::WebPath'} = '/otrs-web/';
# Frontend::JavaScriptPath
# (URL JavaScript path.)
$Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/';
# Frontend::CSSPath
# (URL CSS path.)
$Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/';
# Frontend::ImagePath
# (URL image path of icons for navigation.)
$Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';
# DefaultViewNewLine
# (insert new line in text messages after max x chars and
# the next word)
$Self->{DefaultViewNewLine} = 90;
# DefaultViewLines
# (Max viewable lines in text messages (like ticket lines
# in QueueZoom)
$Self->{DefaultViewLines} = 6000;
# ShowAlwaysLongTime
# (show always time in long /days hours minutes/ or short
# /days hours/ format)
$Self->{ShowAlwaysLongTime} = 0;
$Self->{TimeShowAlwaysLong} = 0;
# TimeInputFormat
# (default date input format) [Option|Input]
$Self->{TimeInputFormat} = 'Option';
# AttachmentDownloadType
# (if the tickets attachments will be opened in browser or just to
# force the download) [attachment|inline]
# $Self->{'AttachmentDownloadType'} = 'inline';
$Self->{AttachmentDownloadType} = 'attachment';
# --------------------------------------------------- #
# Check Settings
# --------------------------------------------------- #
# CheckEmailAddresses
# (Check syntax of used email addresses)
$Self->{CheckEmailAddresses} = 1;
# CheckMXRecord
# (Check mx recorde of used email addresses)
$Self->{CheckMXRecord} = 1;
# CheckEmailValidAddress
# (regexp of valid email addresses)
$Self->{CheckEmailValidAddress} = '^(root@localhost|admin@localhost)$';
# CheckEmailInvalidAddress
# (regexp of invalid email addresses)
$Self->{CheckEmailInvalidAddress} = '@(example)\.(..|...)$';
# --------------------------------------------------- #
# LogModule #
# --------------------------------------------------- #
# (log backend module)
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
# $Self->{'LogModule'} = 'Kernel::System::Log::File';
# param for LogModule Kernel::System::Log::SysLog
$Self->{'LogModule::SysLog::Facility'} = 'user';
# param for LogModule Kernel::System::Log::SysLog
# (Depends on you sys log system environment. 'unix' is default, on
# solaris you may need to use 'stream'.)
$Self->{'LogModule::SysLog::LogSock'} = 'unix';
# param for LogModule Kernel::System::Log::SysLog
# (if syslog can't work with utf-8, force the log
# charset with this option, on other chars will be
# replaces with ?)
$Self->{'LogModule::SysLog::Charset'} = 'iso-8859-15';
# $Self->{'LogModule::SysLog::Charset'} = 'utf-8';
# param for LogModule Kernel::System::Log::File (required!)
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
# param if the date (yyyy-mm) should be added as suffix to
# logfile [0|1]
# $Self->{'LogModule::LogFile::Date'} = 0;
# system log cache size for admin system log (default 32k)
# $Self->{'LogSystemCacheSize'} = 32 * 1024;
# --------------------------------------------------- #
# SendmailModule
# --------------------------------------------------- #
# (Where is sendmail located and some options.
# See 'man sendmail' for details. Or use the SMTP backend.)
$Self->{SendmailModule} = 'Kernel::System::Email::Sendmail';
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';
# $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
# $Self->{'SendmailModule::Host'} = 'mail.example.com';
# $Self->{'SendmailModule::Port'} = '25';
# $Self->{'SendmailModule::AuthUser'} = '';
# $Self->{'SendmailModule::AuthPassword'} = '';
# SendmailBcc
# (Send all outgoing email via bcc to...
# Warning: use it only for external archive functions)
$Self->{SendmailBcc} = '';
# SendmailNotificationEnvelopeFrom
# Set a email address that is used as envelope from header in outgoing
# notifications
# $Self->{'SendmailNotificationEnvelopeFrom'} = '';
# --------------------------------------------------- #
# authentication settings #
# (enable what you need, auth against otrs db, #
# against LDAP directory, agains HTTP basic auth #
# or against Radius server) #
# --------------------------------------------------- #
# This is the auth. module againt the otrs db
$Self->{AuthModule} = 'Kernel::System::Auth::DB';
# password crypt type (sha2|sha1|md5|crypt|plain)
# $Self->{'AuthModule::DB::CryptType'} = 'md5';
# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
# $Self->{AuthModule} = 'Kernel::System::Auth::LDAP';
# $Self->{'AuthModule::LDAP::Host'} = 'ldap.example.com';
# $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
# $Self->{'AuthModule::LDAP::UID'} = 'uid';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
# $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
# $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
# for ldap posixGroups objectclass (just uid)
# $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (with full user dn)
# $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
# $Self->{'AuthModule::LDAP::SearchUserDN'} = '';
# $Self->{'AuthModule::LDAP::SearchUserPw'} = '';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
# $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
# in case you want to add a suffix to each login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
# $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com';
# In case you want to convert all given usernames to lower letters you
# should activate this option. It might be helpfull if databases are
# in use that do not distinguish selects for upper and lower case letters
# (Oracle, postgresql). User might be synched twice, if this option
# is not in use.
# $Self->{'AuthModule::LDAP::UserLowerCase'} = 0;
# In case you need to use OTRS in iso-charset, you can define this
# by using this option (converts utf-8 data from LDAP to iso).
# $Self->{'AuthModule::LDAP::Charset'} = 'iso-8859-1';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
# $Self->{'AuthModule::LDAP::Params'} = {
# port => 389,
# timeout => 120,
# async => 0,
# version => 3,
# };
# Die if backend can't work, e. g. can't connect to server.
# $Self->{'AuthModule::LDAP::Die'} = 1;
# This is an example configuration for an apache ($ENV{REMOTE_USER})
# auth. backend. Use it if you want to have a singe login through
# apache http-basic-auth.
# $Self->{AuthModule} = 'Kernel::System::Auth::HTTPBasicAuth';
# In case there is a leading domain in the REMOTE_USER, you can
# replace it by the next config option.
# $Self->{'AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\';
# In case you need to replace some part of the REMOTE_USER, you can
# use the following RegExp ($1 will be new login).
# $Self->{'AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
# Note:
# If you use this module, you should use as fallback the following
# config settings if user isn't login through apache ($ENV{REMOTE_USER}).
# $Self->{LoginURL} = 'http://host.example.com/not-authorised-for-otrs.html';
# $Self->{LogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html';
# This is example configuration to auth. agents against a radius server.
# $Self->{'AuthModule'} = 'Kernel::System::Auth::Radius';
# $Self->{'AuthModule::Radius::Host'} = 'radiushost';
# $Self->{'AuthModule::Radius::Password'} = 'radiussecret';
# Die if backend can't work, e. g. can't connect to server.
# $Self->{'AuthModule::Radius::Die'} = 1;
# --------------------------------------------------- #
# authentication sync settings #
# (enable agent data sync. after succsessful #
# authentication) #
# --------------------------------------------------- #
# This is an example configuration for an LDAP auth sync. backend.
# (take care that Net::LDAP is installed!)
# $Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP';
# $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap.example.com';
# $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=example,dc=com';
# $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
# $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = '';
# $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = '';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
# $Self->{'AuthSyncModule::LDAP::AlwaysFilter'} = '';
# AuthSyncModule::LDAP::UserSyncMap
# (map if agent should create/synced from LDAP to DB after successful login)
# $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# # DB -> LDAP
# UserFirstname => 'givenName',
# UserLastname => 'sn',
# UserEmail => 'mail',
# };
# In case you need to use OTRS in iso-charset, you can define this
# by using this option (converts utf-8 data from LDAP to iso).
# $Self->{'AuthSyncModule::LDAP::Charset'} = 'iso-8859-1';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
# $Self->{'AuthSyncModule::LDAP::Params'} = {
# port => 389,
# timeout => 120,
# async => 0,
# version => 3,
# };
# Die if backend can't work, e. g. can't connect to server.
# $Self->{'AuthSyncModule::LDAP::Die'} = 1;
# Attributes needed for group syncs
# (attribute name for group value key)
# $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
# (attribute for type of group content UID/DN for full ldap name)
# $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'UID';
# $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first agent
# login)
# $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
# 'users',
# ];
# AuthSyncModule::LDAP::UserSyncGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs groups, define the following.)
# $Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
# # ldap group
# 'cn=agent,o=otrs' => {
# # otrs group
# 'admin' => {
# # permission
# rw => 1,
# ro => 1,
# },
# 'faq' => {
# rw => 0,
# ro => 1,
# },
# },
# 'cn=agent2,o=otrs' => {
# 'users' => {
# rw => 1,
# ro => 1,
# },
# }
# };
# AuthSyncModule::LDAP::UserSyncRolesDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs roles, define the following.)
# $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
# # ldap group
# 'cn=agent,o=otrs' => {
# # otrs role
# 'role1' => 1,
# 'role2' => 0,
# },
# 'cn=agent2,o=otrs' => {
# 'role3' => 1,
# }
# };
# AuthSyncModule::LDAP::UserSyncAttributeGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# attributes to otrs groups, define the following.)
# $Self->{'AuthSyncModule::LDAP::UserSyncAttributeGroupsDefinition'} = {
# # ldap attribute
# 'LDAPAttribute' => {
# # ldap attribute value
# 'LDAPAttributeValue1' => {
# # otrs group
# 'admin' => {
# # permission
# rw => 1,
# ro => 1,
# },
# 'faq' => {
# rw => 0,
# ro => 1,
# },
# },
# },
# 'LDAPAttribute2' => {
# 'LDAPAttributeValue' => {
# 'users' => {
# rw => 1,
# ro => 1,
# },
# },
# }
# };
# AuthSyncModule::LDAP::UserSyncAttributeRolesDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# attributes to otrs roles, define the following.)
# $Self->{'AuthSyncModule::LDAP::UserSyncAttributeRolesDefinition'} = {
# # ldap attribute
# 'LDAPAttribute' => {
# # ldap attribute value
# 'LDAPAttributeValue1' => {
# # otrs role
# 'role1' => 1,
# 'role2' => 1,
# },
# },
# 'LDAPAttribute2' => {
# 'LDAPAttributeValue1' => {
# 'role3' => 1,
# },
# },
# };
# UserTable
$Self->{DatabaseUserTable} = 'users';
$Self->{DatabaseUserTableUserID} = 'id';
$Self->{DatabaseUserTableUserPW} = 'pw';
$Self->{DatabaseUserTableUser} = 'login';
# --------------------------------------------------- #
# URL login and logout settings #
# --------------------------------------------------- #
# LoginURL
# (If this is anything other than '', then it is assumed to be the
# URL of an alternate login screen which will be used in place of
# the default one.)
# $Self->{LoginURL} = '';
# $Self->{LoginURL} = 'http://host.example.com/cgi-bin/login.pl';
# LogoutURL
# (If this is anything other than '', it is assumed to be the URL
# of an alternate logout page which users will be sent to when they
# logout.)
# $Self->{LogoutURL} = '';
# $Self->{LogoutURL} = 'http://host.example.com/cgi-bin/login.pl';
# PreApplicationModule
# (Used for every request, if defined, the PreRun() function of
# this module will be used. This interface use useful to check
# some user options or to redirect not accept new application
# news)
# $Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo';
# Kernel::Modules::AgentInfo check key, if this user preferences key
# is true, then the message is already accepted
# $Self->{InfoKey} = 'wpt22';
# shown InfoFile located under Kernel/Output/HTML/Standard/AgentInfo.dtl
# $Self->{InfoFile} = 'AgentInfo';
# --------------------------------------------------- #
# Notification Settings
# --------------------------------------------------- #
# agent interface notification module to check the used charset
$Self->{'Frontend::NotifyModule'}->{'1-CharsetCheck'} = {
Module => 'Kernel::Output::HTML::NotificationCharsetCheck',
};
# agent interface notification module to check the admin user id
# (don't work with user id 1 notification)
$Self->{'Frontend::NotifyModule'}->{'2-UID-Check'} = {
Module => 'Kernel::Output::HTML::NotificationUIDCheck',
};
# show online agents
# $Self->{'Frontend::NotifyModule'}->{'3-ShowAgentOnline'} = {
# Module => 'Kernel::Output::HTML::NotificationAgentOnline',
# ShowEmail => 1,
# IdleMinutes => 60,
# };
# show online customers
# $Self->{'Frontend::NotifyModule'}->{'4-ShowCustomerOnline'} = {
# Module => 'Kernel::Output::HTML::NotificationCustomerOnline',
# ShowEmail => 1,
# IdleMinutes => 60,
# };
# --------------------------------------------------- #
# #
# Start of config options!!! #
# Session stuff #
# #
# --------------------------------------------------- #
# --------------------------------------------------- #
# SessionModule #
# --------------------------------------------------- #
# (How should be the session-data stored?
# Advantage of DB is that you can split the
# Frontendserver from the db-server. fs is faster.)
$Self->{SessionModule} = 'Kernel::System::AuthSession::DB';
# $Self->{SessionModule} = 'Kernel::System::AuthSession::FS';
# SessionName
# (Name of the session key. E. g. Session, SessionID, OTRS)
$Self->{SessionName} = 'Session';
# SessionCheckRemoteIP
# (If the application is used via a proxy-farm then the
# remote ip address is mostly different. In this case,
# turn of the CheckRemoteID. ) [1|0]
$Self->{SessionCheckRemoteIP} = 1;
# SessionDeleteIfNotRemoteID
# (Delete session if the session id is used with an
# invalied remote IP?) [0|1]
$Self->{SessionDeleteIfNotRemoteID} = 1;
# SessionMaxTime
# (Max valid time of one session id in second (8h = 28800).)
$Self->{SessionMaxTime} = 16 * 60 * 60;
# SessionMaxIdleTime
# (After this time (in seconds) without new http request, then
# the user get logged off)
$Self->{SessionMaxIdleTime} = 6 * 60 * 60;
# SessionDeleteIfTimeToOld
# (Delete session's witch are requested and to old?) [0|1]
$Self->{SessionDeleteIfTimeToOld} = 1;
# SessionUseCookie
# (Should the session management use html cookies?
# It's more comfortable to send links -==> if you have a valid
# session, you don't have to login again.) [0|1]
# Note: If the client browser disabled html cookies, the system
# will work as usual, append SessionID to links!
$Self->{SessionUseCookie} = 1;
# SessionUseCookieAfterBrowserClose
# (store cookies in browser after closing a browser) [0|1]
$Self->{SessionUseCookieAfterBrowserClose} = 0;
# SessionDir
# directory for all sessen id information (just needed if
# $Self->{SessionModule}='Kernel::System::AuthSession::FS)
$Self->{SessionDir} = '<OTRS_CONFIG_Home>/var/sessions';
# SessionTable*
# (just needed if $Self->{SessionModule}='Kernel::System::AuthSession::DB)
# SessionTable
$Self->{SessionTable} = 'sessions';
# SessionTable id column
$Self->{SessionTableID} = 'session_id';
# SessionTable value column
$Self->{SessionTableValue} = 'session_value';
# --------------------------------------------------- #
# Time Settings
# --------------------------------------------------- #
# TimeZone
# (set the system time zone, default is local time)
# $Self->{'TimeZone'} = 0;
# Time*
# (Used for ticket age, escalation and system unlock calculation)
# TimeWorkingHours
# (counted hours for working time used)
$Self->{TimeWorkingHours} = {
Mon => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ],
Tue => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ],
Wed => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ],
Thu => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ],
Fri => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ],
Sat => [],
Sun => [],
};
# TimeVacationDays
# adde new days with:
# "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"
$Self->{TimeVacationDays} = {
1 => { 1 => 'New Year\'s Eve!', },
5 => { 1 => '1 St. May', },
12 => {
24 => 'Christmas',
25 => 'Christmas Day',
26 => 'Boxing Day',
31 => 'Silvester',
},
};
# TimeVacationDaysOneTime
# adde new own days with:
# "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some Info';"
$Self->{TimeVacationDaysOneTime} = {
# 2004 => {
# 6 => {
# 7 => 'Some Day',
# },
# 12 => {
# 24 => 'Some A Day',
# 31 => 'Some B Day',
# },
# },
# 2005 => {
# 1 => {
# 11 => 'Some Day',
# },
# },
};
# --------------------------------------------------- #
# Web Settings
# --------------------------------------------------- #
# WebMaxFileUpload
# (Max size for browser file uploads - default 16 MB)
$Self->{WebMaxFileUpload} = 1024 * 1024 * 16;
# WebUploadCacheModule
# (select you WebUploadCacheModule module, default DB [DB|FS])
$Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::DB';
# $Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::FS';
# CGILogPrefix
$Self->{CGILogPrefix} = 'OTRS-CGI';
# --------------------------------------------------- #
# Agent Web Interface
# --------------------------------------------------- #
# LostPassword
# (use lost password feature)
$Self->{LostPassword} = 1;
# ShowMotd
# (show message of the day in login screen)
$Self->{ShowMotd} = 0;
# DemoSystem
# (If this is true, no agent preferences, like language and theme, via agent
# frontend can be updated! Just for the current session. Alow no password can
# be changed on agent frontend.)
$Self->{DemoSystem} = 0;
# SwitchToUser
# (Allow the admin to switch into a selected user session.)
$Self->{SwitchToUser} = 0;
# --------------------------------------------------- #
# MIME-Viewer for online to html converter
# --------------------------------------------------- #
# (e. g. xlhtml (xls2html), http://chicago.sourceforge.net/xlhtml/)
# $Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml';
# MIME-Viewer for online to html converter
# (e. g. wv (word2html), http://wvware.sourceforge.net/)
# $Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare';
# (e. g. pdftohtml (pdf2html), http://pdftohtml.sourceforge.net/)
# $Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i';
# (e. g. xml2html (xml2html))
# $Self->{'MIME-Viewer'}->{'text/xml'} = $Self->{Home}.'/scripts/tools/xml2html.pl';
# --------------------------------------------------- #
# SpellChecker
# --------------------------------------------------- #
# (If ispell or aspell is available, then we will provide a spelling
# checker.)
# $Self->{SpellChecker} = 0;
$Self->{SpellChecker} = 1;
$Self->{SpellCheckerBin} = '/usr/bin/ispell';
$Self->{SpellCheckerDictDefault} = 'english';
# SpellCheckerIgnore
# (A list of ignored words.)
$Self->{SpellCheckerIgnore} = [ 'www', 'webmail', 'https', 'http', 'html', 'rfc' ];
# --------------------------------------------------- #
# directories #
# --------------------------------------------------- #
# root directory
$Self->{Home} = '/opt/otrs';
# tmp dir
$Self->{TempDir} = '<OTRS_CONFIG_Home>/var/tmp';
# html template dir
$Self->{TemplateDir} = '<OTRS_CONFIG_Home>/Kernel/Output';
# --------------------------------------------------- #
# CommonCSS #
# --------------------------------------------------- #
# Customer Common CSS
$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css',
'Core.Default.css',
'Core.Form.css',
'Core.Login.css',
'Core.Control.css',
'Core.Table.css',
'Core.TicketZoom.css',
'Core.Print.css'
];
# Customer Common CSS for IE6
$Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} = [
];
# Customer Common CSS for IE7
$Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} = [
'Core.IE7.css'
];
# Customer Common CSS for IE8
$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} = [];
# Agent Common CSS
$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css',
'Core.Default.css',
'Core.Header.css',
'Core.OverviewControl.css',
'Core.OverviewSmall.css',
'Core.OverviewMedium.css',
'Core.OverviewLarge.css',
'Core.Footer.css',
'Core.PageLayout.css',
'Core.Form.css',
'Core.Table.css',
'Core.Widget.css',
'Core.WidgetMenu.css',
'Core.TicketDetail.css',
'Core.Tooltip.css',
'Core.Dialog.css',
'Core.Print.css'
];
# Agent Common CSS for IE7
$Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} = [
'Core.Header.IE7.css',
'Core.OverviewControl.IE7.css',
'Core.OverviewSmall.IE7.css',
'Core.OverviewMedium.IE7.css',
'Core.OverviewLarge.IE7.css',
'Core.PageLayout.IE7.css',
'Core.Form.IE7.css',
'Core.Widget.IE7.css',
'Core.TicketDetail.IE7.css'
];
# Agent Common CSS for IE8
$Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} = [
'Core.OverviewSmall.IE8.css'
];
# --------------------------------------------------- #
# CommonJS #
# --------------------------------------------------- #
# Customer Common JS
$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [
'thirdparty/jquery-1.4.4/jquery.js',
'Core.Debug.js',
'Core.Exception.js',
'Core.App.js',
'Core.Customer.js',
'Core.JavaScriptEnhancements.js',
'Core.Config.js',
'Core.UI.RichTextEditor.js'
];
# Agent Common JS
$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [
'thirdparty/json/json2.js',
'thirdparty/jquery-1.4.4/jquery.js',
'thirdparty/jquery-ui-1.8.5/jquery-ui.js',
'thirdparty/jquery-validate-1.7/jquery.validate.js',
'Core.JavaScriptEnhancements.js',
'Core.Debug.js',
'Core.Data.js',
'Core.Config.js',
'Core.Exception.js',
'Core.JSON.js',
'Core.AJAX.js',
'Core.UI.js',
'Core.UI.IE7Fixes.js',
'Core.UI.Accordion.js',
'Core.UI.Datepicker.js',
'Core.UI.Resizable.js',
'Core.UI.Table.js',
'Core.UI.Accessibility.js',
'Core.UI.RichTextEditor.js',
'Core.Form.js',
'Core.Form.ErrorTooltips.js',
'Core.UI.Dialog.js',
'Core.Form.Validate.js',
'Core.UI.ActionRow.js',
'Core.UI.Popup.js',
'Core.App.js',
'Core.Agent.js'
];
# --------------------------------------------------- #
# #
# package management options #
# #
# --------------------------------------------------- #
# Package::RepositoryRoot
# (get online repository list, use the fist availabe result)
$Self->{'Package::RepositoryRoot'} = [
'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
'http://otrs.org/repository.xml',
];
# Package::RepositoryList
# (repository list)
# $Self->{'Package::RepositoryList'} = {
# 'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/',
# };
# Package::Timeout
# (http/ftp timeout to get packages)
$Self->{'Package::Timeout'} = 15;
# Package::Proxy
# (fetch packages via proxy)
# $Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/';
# --------------------------------------------------- #
# PGP settings (supports gpg) #
# --------------------------------------------------- #
$Self->{PGP} = 0;
$Self->{'PGP::Bin'} = '/usr/bin/gpg';
$Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';
# $Self->{'PGP::Options'} = '--batch --no-tty --yes';
# $Self->{'PGP::Key::Password'}->{'D2DF79FA'} = 1234;
# $Self->{'PGP::Key::Password'}->{'488A0B8F'} = 1234;
# --------------------------------------------------- #
# S/MIME settings (supports smime) #
# --------------------------------------------------- #
$Self->{SMIME} = 0;
# maybe openssl need a HOME env!
#$ENV{HOME} = '/var/lib/wwwrun';
$Self->{'SMIME::Bin'} = '/usr/bin/openssl';
# $Self->{'SMIME::CertPath'} = '/etc/ssl/certs';
# $Self->{'SMIME::PrivatePath'} = '/etc/ssl/private';
# --------------------------------------------------- #
# system permissions
# --------------------------------------------------- #
$Self->{'System::Permission'} = [ 'ro', 'rw' ];
$Self->{'System::Customer::Permission'} = [ 'ro', 'rw' ];
# --------------------------------------------------- #
# #
# Start of config options!!! #
# Preferences stuff #
# #
# --------------------------------------------------- #
# PreferencesTable*
# (Stored preferences table data.)
$Self->{PreferencesTable} = 'user_preferences';
$Self->{PreferencesTableKey} = 'preferences_key';
$Self->{PreferencesTableValue} = 'preferences_value';
$Self->{PreferencesTableUserID} = 'user_id';
# PreferencesView
# (Order of shown items)
$Self->{PreferencesView} = [ 'User Profile', 'Email Settings', 'Other Settings' ];
$Self->{PreferencesGroups}->{Password} = {
Module => 'Kernel::Output::HTML::PreferencesPassword',
Column => 'Other Options',
Label => 'Change Password',
Prio => 1000,
Area => 'Agent',
# PasswordRegExp => '[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?',
PasswordRegExp => '',
PasswordMinSize => 0,
PasswordMin2Lower2UpperCharacters => 0,
PasswordMin2Characters => 0,
PasswordNeedDigit => 0,
Active => 1,
};
$Self->{PreferencesGroups}->{SpellDict} = {
Module => 'Kernel::Output::HTML::PreferencesGeneric',
Column => 'Other Options',
Label => 'Spelling Dictionary',
Desc => 'Select your default spelling dictionary.',
Data => {
# installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!)
# dict => frontend (ispell)
'english' => 'English',
'deutsch' => 'Deutsch',
# dict => frontend (aspell)
# 'english' => 'English',
# 'german' => 'Deutsch',
},
PrefKey => 'UserSpellDict',
Prio => 5000,
Active => 1,
};
$Self->{PreferencesGroups}->{Comment} = {
Module => 'Kernel::Output::HTML::PreferencesGeneric',
Column => 'Other Options',
Label => 'Comment',
Desc => 'Comment',
Block => 'Input',
Data => '$Env{"UserComment"}',
PrefKey => 'UserComment',
Prio => 6000,
Active => 0,
};
# $Self->{PreferencesGroups}->{FreeText} = {
# Module => 'Kernel::Output::HTML::PreferencesGeneric',
# Column => 'Other Options',
# Label => 'Free Text',
# Desc => 'Example for free text.',
# Block => 'Input',
# Data => '$Env{"UserFreeText"}',
# PrefKey => 'UserFreeText',
# Prio => 7000,
# Active => 1,
# };
$Self->{PreferencesGroups}->{Language} = {
Module => 'Kernel::Output::HTML::PreferencesLanguage',
Column => 'Frontend',
Label => 'Language',
Desc => 'Select your frontend language.',
PrefKey => 'UserLanguage',
Prio => 1000,
Active => 1,
};
$Self->{PreferencesGroups}->{Theme} = {
Module => 'Kernel::Output::HTML::PreferencesTheme',
Column => 'Frontend',
Label => 'Theme',
Desc => 'Select your frontend Theme.',
PrefKey => 'UserTheme',
Prio => 2000,
Active => 1,
};
# --------------------------------------------------- #
# #
# Start of config options!!! #
# Notification stuff #
# #
# --------------------------------------------------- #
# notification sender
$Self->{NotificationSenderName} = 'OTRS Notification Master';
$Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>';
# notification email for new password
$Self->{NotificationSubjectLostPassword} = 'New OTRS Password!';
$Self->{NotificationBodyLostPassword} = "
Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has requested to change your OTRS
password.
New Password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
Your OTRS Notification Master
";
# --------------------------------------------------- #
# #
# Start of config options!!! #
# CustomerPanel stuff #
# #
# --------------------------------------------------- #
# SessionName
# (Name of the session key. E. g. Session, SessionID, OTRS)
$Self->{CustomerPanelSessionName} = 'CSID';
# CustomerPanelUserID
# (The customer panel db-uid.) [default: 1]
$Self->{CustomerPanelUserID} = 1;
# CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower)
# (if this is 1, the you need to set the group <-> customer user
# relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup
# otherway, each user is ro/rw in each group!)
$Self->{CustomerGroupSupport} = 0;
# CustomerGroupAlwaysGroups
# (if CustomerGroupSupport is true and you don't want to manage
# each customer user for this groups, then put the groups
# for all customer user in there)
$Self->{CustomerGroupAlwaysGroups} = [ 'users', 'info' ];
# show online agents
# $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = {
# Module => 'Kernel::Output::HTML::NotificationAgentOnline',
# ShowEmail => 1,
# IdleMinutes => 60,
# };
# --------------------------------------------------- #
# login and logout settings #
# --------------------------------------------------- #
# CustomerPanelLoginURL
# (If this is anything other than '', then it is assumed to be the
# URL of an alternate login screen which will be used in place of
# the default one.)
# $Self->{CustomerPanelLoginURL} = '';
# $Self->{CustomerPanelLoginURL} = 'http://host.example.com/cgi-bin/login.pl';
# CustomerPanelLogoutURL
# (If this is anything other than '', it is assumed to be the URL
# of an alternate logout page which users will be sent to when they
# logout.)
# $Self->{CustomerPanelLogoutURL} = '';
# $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/cgi-bin/login.pl';
# CustomerPanelPreApplicationModule
# (Used for every request, if defined, the PreRun() function of
# this module will be used. This interface use useful to check
# some user options or to redirect not accept new application
# news)
# $Self->{CustomerPanelPreApplicationModule}->{CustomerAccept} = 'Kernel::Modules::CustomerAccept';
# Kernel::Modules::CustomerAccept check key, if this user preferences key
# is true, then the message is already accepted
# $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';
# shown InfoFile located under Kernel/Output/HTML/Standard/CustomerAccept.dtl
# $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';
# CustomerPanelLostPassword
# (use lost passowrd feature)
$Self->{CustomerPanelLostPassword} = 1;
# CustomerPanelCreateAccount
# (use create cutomer account self feature)
$Self->{CustomerPanelCreateAccount} = 1;
# --------------------------------------------------- #
# notification email about new password #
# --------------------------------------------------- #
$Self->{CustomerPanelSubjectLostPassword} = 'New OTRS Password!';
$Self->{CustomerPanelBodyLostPassword} = "
Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has requested to change your OTRS
password.
New Password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
Your OTRS Notification Master
";
# --------------------------------------------------- #
# notification email about new account #
# --------------------------------------------------- #
$Self->{CustomerPanelSubjectNewAccount} = 'New OTRS Account!';
$Self->{CustomerPanelBodyNewAccount} = "
Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has created a new OTRS account for
you (<OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>).
Login: <OTRS_USERLOGIN>
Password: <OTRS_USERPASSWORD>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
Your OTRS Notification Master
";
# --------------------------------------------------- #
# customer authentication settings #
# (enable what you need, auth against otrs db, #
# against a LDAP directory, against HTTP basic #
# authentication and against Radius server) #
# --------------------------------------------------- #
# This is the auth. module againt the otrs db
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
$Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';
$Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';
$Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';
# $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=customerdb;host=customerdbhost";
# $Self->{'Customer::AuthModule::DB::User'} = "some_user";
# $Self->{'Customer::AuthModule::DB::Password'} = "some_password";
# if you use odbc or you want to define a database type (without autodetection)
# $Self->{'Customer::AuthModule::DB::Type'} = 'mysql';
# password crypt type (md5|crypt|plain)
# $Self->{'Customer::AuthModule::DB::CryptType'} = 'md5';
# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
# $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
# $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';
# $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
# $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
# $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
# $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
# for ldap posixGroups objectclass (just uid)
# $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
# $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
# $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = '';
# $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
# $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
# $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
# $Self->{'Customer::AuthModule::LDAP::Params'} = {
# port => 389,
# timeout => 120,
# async => 0,
# version => 3,
# };
# Die if backend can't work, e. g. can't connect to server.
# $Self->{'Customer::AuthModule::LDAP::Die'} = 1;
# This is an example configuration for an apache ($ENV{REMOTE_USER})
# auth. backend. Use it if you want to have a singe login through
# apache http-basic-auth
# $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth';
# In case there is a leading domain in the REMOTE_USER, you can
# replace it by the next config option.
# $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\';
# Note:
# In case you need to replace some part of the REMOTE_USER, you can
# use the following RegExp ($1 will be new login).
# $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
# If you use this module, you should use as fallback the following
# config settings if user isn't login through apache ($ENV{REMOTE_USER})
# $Self->{CustomerPanelLoginURL} = 'http://host.example.com/not-authorised-for-otrs.html';
# $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html';
# This is example configuration to auth. agents against a radius server
# $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius';
# $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';
# $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';
# --------------------------------------------------- #
# #
# Start of config options!!! #
# CustomerUser stuff #
# #
# --------------------------------------------------- #
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_user',
# CaseSensitive will control if the SQL statements need LOWER()
# function calls to work case insensitively. Setting this to
# 1 will improve performance dramatically on large databases.
CaseSensitive => 0,
},
# customer uniq id
CustomerKey => 'login',
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ],
CustomerUserEmailUniqCheck => 1,
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # generate auto logins
# AutoLoginCreation => 0,
# # generate auto login prefix
# AutoLoginCreationPrefix => 'auto',
# # admin can change customer preferences
# AdminSetPreferences => 1,
# # use customer company support (reference to company, See CustomerCompany settings)
# CustomerCompanySupport => 1,
# # cache time to live in sec. - cache any database queries
# CacheTTL => 0,
# # just a read only source
# ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
[ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ],
[ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ],
# [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ],
[ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ],
[ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ],
[ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ],
[ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ],
[ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ],
[ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
],
# default selections
Selections => {
# UserTitle => {
# 'Mr.' => 'Mr.',
# 'Mrs.' => 'Mrs.',
# },
},
};
# CustomerUser
# (customer user ldap backend and settings)
# $Self->{CustomerUser} = {
# Name => 'LDAP Backend',
# Module => 'Kernel::System::CustomerUser::LDAP',
# Params => {
# # ldap host
# Host => 'bay.csuhayward.edu',
# # ldap base dn
# BaseDN => 'ou=seas,o=csuh',
# # search scope (one|sub)
# SSCOPE => 'sub',
# # The following is valid but would only be necessary if the
# # anonymous user does NOT have permission to read from the LDAP tree
# UserDN => '',
# UserPw => '',
# # in case you want to add always one filter to each ldap query, use
# # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
# AlwaysFilter => '',
# # if both your frontend and your LDAP are unicode, use this:
# SourceCharset => 'utf-8',
# DestCharset => 'utf-8',
# # if your frontend is e. g. iso-8859-1 and the charset of your
# # ldap server is utf-8, use these options.
# SourceCharset => 'utf-8',
# DestCharset => 'iso-8859-1',
# # die if backend can't work, e. g. can't connect to server
# Die => 0,
# # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
# Params => {
# port => 389,
# timeout => 120,
# async => 0,
# version => 3,
# },
# },
# # customer uniq id
# CustomerKey => 'uid',
# # customer #
# CustomerID => 'mail',
# CustomerUserListFields => ['cn', 'mail'],
# CustomerUserSearchFields => ['uid', 'cn', 'mail'],
# CustomerUserSearchPrefix => '',
# CustomerUserSearchSuffix => '*',
# CustomerUserSearchListLimit => 250,
# CustomerUserPostMasterSearchFields => ['mail'],
# CustomerUserNameFields => ['givenname', 'sn'],
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # add a ldap filter for valid users (expert setting)
# # CustomerUserValidFilter => '(!(description=gesperrt))',
# # admin can't change customer preferences
# AdminSetPreferences => 0,
# # cache time to live in sec. - cache any ldap queries
# CacheTTL => 0,
# Map => [
# # note: Login, Email and CustomerID needed!
# # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
# [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
# [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
# [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
# [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ],
# [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
# [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
# # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
# ],
# };
$Self->{CustomerCompany} = {
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_company',
},
# customer uniq id
CustomerCompanyKey => 'customer_id',
CustomerCompanyValid => 'valid_id',
CustomerCompanyListFields => [ 'customer_id', 'name' ],
CustomerCompanySearchFields => ['customer_id', 'name'],
CustomerCompanySearchPrefix => '',
CustomerCompanySearchSuffix => '*',
CustomerCompanySearchListLimit => 250,
Map => [
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[ 'CustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
[ 'CustomerCompanyName', 'Company', 'name', 1, 1, 'var', '', 0 ],
[ 'CustomerCompanyStreet', 'Street', 'street', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyZIP', 'Zip', 'zip', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyCity', 'City', 'city', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyCountry', 'Country', 'country', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyURL', 'URL', 'url', 1, 0, 'var', '$Data{"CustomerCompanyURL"}', 0 ],
[ 'CustomerCompanyComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
],
# default selections
Selections => {
CustomerCompanyCountry => {
'-' => '-',
'Afghanistan' => 'Afghanistan',
'Albania' => 'Albania',
'Algeria' => 'Algeria',
'American Samoa' => 'American Samoa',
'Andorra' => 'Andorra',
'Angola' => 'Angola',
'Anguilla' => 'Anguilla',
'Antarctica' => 'Antarctica',
'Antigua and Barbuda' => 'Antigua and Barbuda',
'Argentina' => 'Argentina',
'Armenia' => 'Armenia',
'Aruba' => 'Aruba',
'Australia' => 'Australia',
'Austria' => 'Austria',
'Azerbaijan' => 'Azerbaijan',
'Bahamas' => 'Bahamas',
'Bahrain' => 'Bahrain',
'Bangladesh' => 'Bangladesh',
'Barbados' => 'Barbados',
'Belarus' => 'Belarus',
'Belgium' => 'Belgium',
'Belize' => 'Belize',
'Benin' => 'Benin',
'Bermuda' => 'Bermuda',
'Bhutan' => 'Bhutan',
'Bolivia' => 'Bolivia',
'Bosnia and Herzegowina' => 'Bosnia and Herzegowina',
'Botswana' => 'Botswana',
'Bouvet Island' => 'Bouvet Island',
'Brazil' => 'Brazil',
'British Indian Ocean Territory' => 'British Indian Ocean Territory',
'Brunei Darussalam' => 'Brunei Darussalam',
'Bulgaria' => 'Bulgaria',
'Burkina Faso' => 'Burkina Faso',
'Burundi' => 'Burundi',
'Cambodia' => 'Cambodia',
'Cameroon' => 'Cameroon',
'Canada' => 'Canada',
'Cape Verde' => 'Cape Verde',
'Cayman Islands' => 'Cayman Islands',
'Central African Republic' => 'Central African Republic',
'Chad' => 'Chad',
'Chile' => 'Chile',
'China' => 'China',
'Christmas Island' => 'Christmas Island',
'Cocos (Keeling) Islands' => 'Cocos (Keeling) Islands',
'Colombia' => 'Colombia',
'Comoros' => 'Comoros',
'Congo, Democratic Republic of' => 'Congo, Democratic Republic of',
'Congo, Republic of' => 'Congo, Republic of',
'Cook Islands' => 'Cook Islands',
'Costa Rica' => 'Costa Rica',
'Cote d\'Ivoire' => 'Cote d\'Ivoire',
'Croatia' => 'Croatia',
'Cuba' => 'Cuba',
'Cyprus' => 'Cyprus',
'Czech Republic' => 'Czech Republic',
'Denmark' => 'Denmark',
'Djibouti' => 'Djibouti',
'Dominica' => 'Dominica',
'Dominican Republic' => 'Dominican Republic',
'Ecuador' => 'Ecuador',
'Egypt' => 'Egypt',
'El Salvador' => 'El Salvador',
'Equatorial Guinea' => 'Equatorial Guinea',
'Eritrea' => 'Eritrea',
'Estonia' => 'Estonia',
'Ethiopia' => 'Ethiopia',
'Falkland Islands (Malvinas)' => 'Falkland Islands (Malvinas)',
'Faroe Islands' => 'Faroe Islands',
'Fiji' => 'Fiji',
'Finland' => 'Finland',
'France' => 'France',
'French Guiana' => 'French Guiana',
'French Polynesia' => 'French Polynesia',
'French Southern Territories' => 'French Southern Territories',
'Gabon' => 'Gabon',
'Gambia' => 'Gambia',
'Georgia' => 'Georgia',
'Germany' => 'Germany',
'Ghana' => 'Ghana',
'Gibraltar' => 'Gibraltar',
'Greece' => 'Greece',
'Greenland' => 'Greenland',
'Grenada' => 'Grenada',
'Guadeloupe' => 'Guadeloupe',
'Guam' => 'Guam',
'Guatemala' => 'Guatemala',
'Guinea' => 'Guinea',
'Guinea-bissau' => 'Guinea-bissau',
'Guyana' => 'Guyana',
'Haiti' => 'Haiti',
'Heard and Mc Donald Islands' => 'Heard and Mc Donald Islands',
'Honduras' => 'Honduras',
'Hong Kong' => 'Hong Kong',
'Hungary' => 'Hungary',
'Iceland' => 'Iceland',
'India' => 'India',
'Indonesia' => 'Indonesia',
'Iran (Islamic Republic of)' => 'Iran (Islamic Republic of)',
'Iraq' => 'Iraq',
'Ireland' => 'Ireland',
'Israel' => 'Israel',
'Italy' => 'Italy',
'Jamaica' => 'Jamaica',
'Japan' => 'Japan',
'Jordan' => 'Jordan',
'Kazakhstan' => 'Kazakhstan',
'Kenya' => 'Kenya',
'Kiribati' => 'Kiribati',
'Korea, Democratic People\'s Republic of' =>
'Korea, Democratic People\'s Republic of',
'Korea, Republic of' => 'Korea, Republic of',
'Kuwait' => 'Kuwait',
'Kyrgyzstan' => 'Kyrgyzstan',
'Lao People\'s Democratic Republic' => 'Lao People\'s Democratic Republic',
'Latvia' => 'Latvia',
'Lebanon' => 'Lebanon',
'Lesotho' => 'Lesotho',
'Liberia' => 'Liberia',
'Libyan Arab Jamahiriya' => 'Libyan Arab Jamahiriya',
'Liechtenstein' => 'Liechtenstein',
'Lithuania' => 'Lithuania',
'Luxembourg' => 'Luxembourg',
'Macau' => 'Macau',
'Macedonia, the Former Yugoslav Republic of' =>
'Macedonia, the Former Yugoslav Republic of',
'Madagascar' => 'Madagascar',
'Malawi' => 'Malawi',
'Malaysia' => 'Malaysia',
'Maldives' => 'Maldives',
'Mali' => 'Mali',
'Malta' => 'Malta',
'Marshall Islands' => 'Marshall Islands',
'Martinique' => 'Martinique',
'Mauritania' => 'Mauritania',
'Mauritius' => 'Mauritius',
'Mayotte' => 'Mayotte',
'Mexico' => 'Mexico',
'Micronesia, Federated States of' => 'Micronesia, Federated States of',
'Moldova, Republic of' => 'Moldova, Republic of',
'Monaco' => 'Monaco',
'Mongolia' => 'Mongolia',
'Montserrat' => 'Montserrat',
'Morocco' => 'Morocco',
'Mozambique' => 'Mozambique',
'Myanmar' => 'Myanmar',
'Namibia' => 'Namibia',
'Nauru' => 'Nauru',
'Nepal' => 'Nepal',
'Netherlands' => 'Netherlands',
'Netherlands Antilles' => 'Netherlands Antilles',
'New Caledonia' => 'New Caledonia',
'New Zealand' => 'New Zealand',
'Nicaragua' => 'Nicaragua',
'Niger' => 'Niger',
'Nigeria' => 'Nigeria',
'Niue' => 'Niue',
'Norfolk Island' => 'Norfolk Island',
'Northern Mariana Islands' => 'Northern Mariana Islands',
'Norway' => 'Norway',
'Oman' => 'Oman',
'Pakistan' => 'Pakistan',
'Palau' => 'Palau',
'Palestinian Territory, oCCUPIED' => 'Palestinian Territory, oCCUPIED',
'Panama' => 'Panama',
'Papua New Guinea' => 'Papua New Guinea',
'Paraguay' => 'Paraguay',
'Peru' => 'Peru',
'Philippines' => 'Philippines',
'Pitcairn' => 'Pitcairn',
'Poland' => 'Poland',
'Portugal' => 'Portugal',
'Puerto Rico' => 'Puerto Rico',
'Qatar' => 'Qatar',
'Reunion' => 'Reunion',
'Romania' => 'Romania',
'Russian Federation' => 'Russian Federation',
'Rwanda' => 'Rwanda',
'Saint Helena' => 'Saint Helena',
'Saint Kitts and Nevis' => 'Saint Kitts and Nevis',
'Saint Lucia' => 'Saint Lucia',
'Saint Pierre and Miquelon' => 'Saint Pierre and Miquelon',
'Saint Vincent and the Grenadines' => 'Saint Vincent and the Grenadines',
'Samoa' => 'Samoa',
'San Marino' => 'San Marino',
'Sao tome and Principe' => 'Sao tome and Principe',
'Saudi Arabia' => 'Saudi Arabia',
'Senegal' => 'Senegal',
'Serbia and Montenegro' => 'Serbia and Montenegro',
'Seychelles' => 'Seychelles',
'Sierra Leone' => 'Sierra Leone',
'Singapore' => 'Singapore',
'Slovakia' => 'Slovakia',
'Slovenia' => 'Slovenia',
'Solomon Islands' => 'Solomon Islands',
'Somalia' => 'Somalia',
'South Africa' => 'South Africa',
'South Georgia and the South Sandwich Islands' =>
'South Georgia and the South Sandwich Islands',
'Spain' => 'Spain',
'Sri Lanka' => 'Sri Lanka',
'Sudan' => 'Sudan',
'Suriname' => 'Suriname',
'Svalbard and Jan Mayen Islands' => 'Svalbard and Jan Mayen Islands',
'Swaziland' => 'Swaziland',
'Sweden' => 'Sweden',
'Switzerland' => 'Switzerland',
'Syrian Arab Republic' => 'Syrian Arab Republic',
'Taiwan' => 'Taiwan',
'Tajikistan' => 'Tajikistan',
'Thailand' => 'Thailand',
'Timor-Leste' => 'Timor-Leste',
'Togo' => 'Togo',
'Tokelau' => 'Tokelau',
'Tonga' => 'Tonga',
'Trinidad and Tobago' => 'Trinidad and Tobago',
'Tunisia' => 'Tunisia',
'Turkey' => 'Turkey',
'Turkmenistan' => 'Turkmenistan',
'Turks and Caicos Islands' => 'Turks and Caicos Islands',
'Tuvalu' => 'Tuvalu',
'Uganda' => 'Uganda',
'Ukraine' => 'Ukraine',
'United Arab Emirates' => 'United Arab Emirates',
'United Kingdom' => 'United Kingdom',
'United States' => 'United States',
'United States Minor outlying Islands' => 'United States Minor outlying Islands',
'Uruguay' => 'Uruguay',
'Uzbekistan' => 'Uzbekistan',
'Vanuatu' => 'Vanuatu',
'Vatican City State (Holy See)' => 'Vatican City State (Holy See)',
'Venezuela' => 'Venezuela',
'Viet nam' => 'Viet nam',
'Virgin Islands (British)' => 'Virgin Islands (British)',
'Virgin Islands (U.S.)' => 'Virgin Islands (U.S.)',
'Wallis and Futuna Islands' => 'Wallis and Futuna Islands',
'Western Sahara' => 'Western Sahara',
'Yemen' => 'Yemen',
'Zambia' => 'Zambia',
'Zimbabwe' => 'Zimbabwe',
'Lettland' => 'Lettland',
},
},
};
# --------------------------------------------------- #
# misc
# --------------------------------------------------- #
# yes / no options
$Self->{YesNoOptions} = {
1 => 'Yes',
0 => 'No',
};
# --------------------------------------------------- #
# default core objects and params in frontend
# --------------------------------------------------- #
$Self->{'Frontend::CommonObject'} = {
# key => module
# SomeObject => 'Kernel::System::Some',
};
$Self->{'Frontend::CommonParam'} = {
# param => default value
# SomeParam => 'DefaultValue',
Action => 'AdminInit',
};
# --------------------------------------------------- #
# default core objects and params in customer frontend
# --------------------------------------------------- #
$Self->{'CustomerFrontend::CommonObject'} = {
# key => module
# SomeObject => 'Kernel::System::Some',
};
$Self->{'CustomerFrontend::CommonParam'} = {
# param => default value
# SomeParam => 'DefaultValue',
};
# --------------------------------------------------- #
# default core objects and params in public frontend
# --------------------------------------------------- #
$Self->{'PublicFrontend::CommonObject'} = {
# key => module
# SomeObject => 'Kernel::System::Some',
};
$Self->{'PublicFrontend::CommonParam'} = {
# param => default value
# SomeParam => 'DefaultValue',
};
# --------------------------------------------------- #
# Frontend Module Registry (Agent)
# --------------------------------------------------- #
# Module (from Kernel/Modules/*.pm) => Group
# admin interface
$Self->{'Frontend::Module'}->{Admin} = {
Group => ['admin'],
Description => 'Admin-Area',
Title => '',
NavBarName => 'Admin',
NavBar => [
{ Description => 'Admin-Area',
Type => 'Menu',
Block => 'ItemArea',
Name => 'Admin',
Image => 'admin.png',
Link => 'Action=Admin',
NavBar => 'Admin',
Prio => 10000,
AccessKey => 'a',
},
],
NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', },
};
$Self->{'Frontend::Module'}->{AdminInit} = {
Group => ['admin'],
Description => 'Admin',
Title => 'Init',
};
$Self->{'Frontend::Module'}->{AdminLog} = {
Group => ['admin'],
Description => 'Admin',
Title => 'System Log',
NavBarName => 'Admin',
NavBarModule => {
Module => 'Kernel::Output::HTML::NavBarModuleAdmin',
Name => 'System Log',
Block => 'Block4',
Prio => 600,
},
};
$Self->{'Frontend::Module'}->{AdminSysConfig} = {
Group => ['admin'],
Description => 'Admin',
Title => 'SysConfig',
NavBarName => 'Admin',
NavBarModule => {
Module => 'Kernel::Output::HTML::NavBarModuleAdmin',
Name => 'SysConfig',
Description => 'Edit the system configuration settings.',
Block => 'System',
Prio => 800,
},
Loader => {
CSS => [
'Core.Agent.Admin.SysConfig.css',
],
JavaScript => [
'Core.Agent.Admin.SysConfig.js',
],
},
};
$Self->{'Frontend::Module'}->{AdminPackageManager} = {
Group => ['admin'],
Description => 'Software Package Manager',
Title => 'Package Manager',
NavBarName => 'Admin',
NavBarModule => {
Module => 'Kernel::Output::HTML::NavBarModuleAdmin',
Name => 'Package Manager',
Block => 'Block4',
Prio => 1000,
},
};
# specify Loader settings for Login screens
$Self->{'Frontend::Module'}->{Login} = {
Loader => {
JavaScript => [
'Core.Agent.Login.js',
],
},
};
$Self->{'CustomerFrontend::Module'}->{CustomerLogin} = {
Loader => {
JavaScript => [
'Core.Customer.Login.js',
],
},
};
# specify Loader settings for the installer
$Self->{'Frontend::Module'}->{Installer} = {
Loader => {
JavaScript => [
'Core.Installer.js',
],
CSS => [
'Core.Installer.css'
],
},
};
# --------------------------------------------------- #
return;
}
sub Get {
my ( $Self, $What ) = @_;
# debug
if ( $Self->{Debug} > 1 ) {
my $Value = defined $Self->{$What} ? $Self->{$What} : '<undef>';
print STDERR "Debug: Config.pm ->Get('$What') --> $Value\n";
}
return $Self->{$What};
}
sub Set {
my ( $Self, %Param ) = @_;
for (qw(Key)) {
if ( !defined $Param{$_} ) {
$Param{$_} = '';
}
}
# debug
if ( $Self->{Debug} > 1 ) {
my $Value = defined $Param{Value} ? $Param{Value} : '<undef>';
print STDERR "Debug: Config.pm ->Set(Key => $Param{Key}, Value => $Value)\n";
}
# set runtime config option
if ( $Param{Key} =~ /^(.+?)###(.+?)$/ ) {
if ( !defined $Param{Value} ) {
delete $Self->{$1}->{$2};
}
else {
$Self->{$1}->{$2} = $Param{Value};
}
}
else {
if ( !defined $Param{Value} ) {
delete $Self->{ $Param{Key} };
}
else {
$Self->{ $Param{Key} } = $Param{Value};
}
}
return 1;
}
#
# ConfigChecksum
#
# This function returns an MD5 sum that is generated from all available
# config files (Kernel/Config.pm, Kernel/Config/Defaults.pm, Kernel/Config/Files/*.(pm|xml) except ZZZAAuto.pm) and their
# modification timestamps. Whenever a file is changed, added or removed,
# this checksum will change.
#
sub ConfigChecksum {
my ( $Self ) = @_;
my @Files = glob( $Self->{Home} . "/Kernel/Config/Files/*.pm");
# Ignore ZZZAAuto.pm, because this is only a cached version of the XML files which
# will be in the checksum. Otherwise the SysConfig cannot use its cache files.
@Files = grep { $_!~ m/ZZZAAuto\.pm$/smx } @Files;
push @Files, glob( $Self->{Home} . "/Kernel/Config/Files/*.xml");
push @Files, $Self->{Home} . "/Kernel/Config/Defaults.pm" ;
push @Files, $Self->{Home} . "/Kernel/Config.pm";
# Create a string with filenames and file mtimes of the config files
my $ConfigString;
for my $File (@Files) {
# get file metadata
my $Stat = stat( $File );
if ( !$Stat ) {
print STDERR "Error: cannot stat file '$File': $!";
return;
}
$ConfigString .= $File . $Stat->mtime;
}
return Digest::MD5::md5_hex( $ConfigString );
}
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
# check required perl version
if ( !eval { require 5.008006 } ) {
my $RequiredPerl = 'v5.8.6';
my $CurrentPerl = $^V;
my $Message = "\nERROR:\n"
. "Currently you are using Perl $CurrentPerl, but Perl $RequiredPerl is required for technical reasons!\n"
. "In order to use this version of OTRS, you need to have Perl $RequiredPerl installed.\n"
. "Otherwise you can also use an older version of OTRS.\n\n";
die $Message;
}
# 0=off; 1=log if there exists no entry; 2=log all;
$Self->{Debug} = 0;
# return on clear level
if ( $Param{Level} && $Param{Level} eq 'Clear' ) {
# load config
$Self->Load();
return $Self;
}
# load defaults
$Self->LoadDefaults();
# load config
$Self->Load();
# load extra config files
if ( -e "$Self->{Home}/Kernel/Config/Files/" ) {
my @Files = glob("$Self->{Home}/Kernel/Config/Files/*.pm");
# sort
my @NewFileOrderPre = ();
my @NewFileOrderPost = ();
for my $File (@Files) {
if ( $File =~ /Ticket/ ) {
push @NewFileOrderPre, $File;
}
else {
push @NewFileOrderPost, $File;
}
}
@Files = ( @NewFileOrderPre, @NewFileOrderPost );
for my $File (@Files) {
# do not use ZZZ files
if ( $Param{Level} && $Param{Level} eq 'Default' && $File =~ /ZZZ/ ) {
next;
}
# check config file format - use 1.0 as eval string, 1.1 as require or do
my $FileFormat = 1;
my $ConfigFile = '';
if ( open( my $In, '<', $File ) ) {
# only try to find # VERSION:1.1 in the first 8 lines
my $TryCount = 0;
while ( my $Line = <$In> ) {
if ($Line =~ /^\Q# VERSION:1.1\E/) {
$FileFormat = 1.1;
last;
}
$TryCount++;
if ( $TryCount >= 8 ) {
last;
}
}
close($In);
# read file format 1.0 - file as string
if ( $FileFormat == 1 ) {
open( my $In, '<', $File );
$ConfigFile = do {local $/; <$In>};
close $In;
}
}
else {
print STDERR "ERROR: $!: $File\n";
}
# use file format of config file
if ( $FileFormat == 1.1 ) {
# check if mod_perl is used
my $Require = 1;
if ( exists $ENV{MOD_PERL} ) {
# if mod_perl 2.x is used, check if Apache::Reload is use
# on win32 Apache::Reload is not working correctly, so do also use "do"
my $OS = $^O;
if ( $mod_perl::VERSION >= 1.99 && $OS ne 'MSWin32') {
my $ApacheReload = 0;
for my $Module ( keys %INC ) {
$Module =~ s/\//::/g;
$Module =~ s/\.pm$//g;
if ( $Module eq 'Apache::Reload' || $Module eq 'Apache2::Reload' ) {
$ApacheReload = 1;
last;
}
}
if ( !$ApacheReload ) {
$Require = 0;
}
}
# if mod_perl 1.x is used, do not use require
else {
$Require = 0;
}
}
# if require is usable, use it (because of better performance,
# if not, use do to do it on runtime)
if ( $Require ) {
if (! require $File ) {
die "ERROR: $!\n";
}
}
else {
if (! do $File ) {
die "ERROR: $!\n";
}
}
# prepare file
$File =~ s/\Q$Self->{Home}\E//g;
$File =~ s/^\///g;
$File =~ s/\/\//\//g;
$File =~ s/\//::/g;
$File =~ s/.pm//g;
$File->Load($Self);
}
else {
# use eval for old file format
if ($ConfigFile) {
if ( !eval $ConfigFile ) {
print STDERR "ERROR: Syntax error in $File: $@\n";
}
# print STDERR "Notice: Loaded: $File\n";
}
}
}
}
# load RELEASE file
if ( -e ! "$Self->{Home}/RELEASE" ) {
print STDERR "ERROR: $Self->{Home}/RELEASE does not exist! This file is needed by central system parts of OTRS, the system will not work without this file.\n";
die;
}
if ( open( my $Product, '<', "$Self->{Home}/RELEASE" ) ) {
while (<$Product>) {
# filtering of comment lines
if ( $_ !~ /^#/ ) {
if ( $_ =~ /^PRODUCT\s{0,2}=\s{0,2}(.*)\s{0,2}$/i ) {
$Self->{Product} = $1;
}
elsif ( $_ =~ /^VERSION\s{0,2}=\s{0,2}(.*)\s{0,2}$/i ) {
$Self->{Version} = $1;
}
}
}
close($Product);
}
else {
print STDERR "ERROR: Can't read $Self->{Home}/RELEASE: $! This file is needed by central system parts of OTRS, the system will not work without this file.\n";
die;
}
# load config (again)
$Self->Load();
# do not use ZZZ files
if ( !$Param{Level} ) {
# replace config variables in config variables
for my $Key ( keys %{$Self} ) {
next if !defined $Key;
if ( defined $Self->{$Key} ) {
$Self->{$Key} =~ s/\<OTRS_CONFIG_(.+?)\>/$Self->{$1}/g;
}
else {
print STDERR "ERROR: $Key not defined!\n";
}
}
}
return $Self;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<http://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (AGPL). If you
did not receive this file, see L<http://www.gnu.org/licenses/agpl.txt>.
=cut
=head1 VERSION
$Revision: 1.373 $ $Date: 2010/11/24 11:13:43 $
=cut
OTRS 3.2.6
Centos 6 with default httpd and mysqld packages
Centos 6 with default httpd and mysqld packages