Theme Custom Settings

jpayton · Post by **jpayton** » 30 Dec 2010, 23:57

Hi all
I have just started using OTRS 3.0.4 and like what i see so far.

I have followed Chapter 14. Creating your own themes of the Admin Manual to try and create a custom theme but am failing to get this to work.

The first small step i would like to achieve is to display who created the ticket on the dashboard alongside the standard tick info.
I have achieved this by modifying AgentDashboardTicketGeneric.dtl located ..\OTRS\OTRS\Kernel\Output\HTML\Standard

adding:
<td>
<div title="$QData{"Owner"}">$QData{"Owner"}</div>
</td>
to block: 

The documentation recommends i should not be modifying the installed configuration files but instead create a new theme folder and copy the files i need to modify from the Standard folder to my Custom folder.
Then configure Framework -> Core::Web ->Frontend::Themes with my Custom folder and possibly the modify: Framework -> CoreDefaultTheme

I'm obviously missing something, can anyone shed some light on the correct procedure?

Thank you