[SOLVED] Enlarge priority color rectangle

[HervE]

Hi,

I would like to know how to enlarge the priority color rectangle on the left of the ticket in every ticket list.

(I had a look at the HTML source page, and I can see width="1%", which is too small in my opinion.)

Regards,
HervE

[HervE]

I'm loosing myself into DashboardTicketGeneric.pm and other files!
Can't anybody help me please?

HervE

[crythias]

So, we know it's in AgentDashboard from the URI.
and the code is in ContentLargeTicketGenericRow
which points to Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl
Which has this line: <td class="PriorityID-$Data{"PriorityID"}" title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%">&nbsp;</td>

[HervE]

Thank you for your answer. I managed to do what I wanted.

Important for me is to understand how to get to the right file (so that I can do it myself next time), and I did not understand all your steps.

So, we know it's in AgentDashboard from the URI.

That's true.

and the code is in ContentLargeTicketGenericRow

How do you reach this one? The word "ContentLargeTicketGenericRow" is not even contained in AgentDashboard.pm.

which points to Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl

Maybe it is pointed inside a file ContentLargeTicketGenericRow.something?

Which has this line: <td class="PriorityID-$Data{"PriorityID"}" title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%">&nbsp;</td>

OK. This one is easy, once you know the guilty file is AgentDashboardTicketGeneric.dtl.

So if you could give me a little more explanations, that would be great.

Regards,
HervE

[crythias]

and the code is in ContentLargeTicketGenericRow

How do you reach this one? The word "ContentLargeTicketGenericRow" is not even contained in AgentDashboard.pm.

Because the View Source of the web page told me so. I should have said "under the ContentLargeTicketGenericRow section of the View Source of the web page"

which points to Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl

Maybe it is pointed inside a file ContentLargeTicketGenericRow.something?

I used grep -sir "ContentLargeTicketGenericRow" *

Which has this line: <td class="PriorityID-$Data{"PriorityID"}" title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%">&nbsp;</td>

OK. This one is easy, once you know the guilty file is AgentDashboardTicketGeneric.dtl.

So if you could give me a little more explanations, that would be great.

Regards,
HervE

[HervE]

Thanks.
HervE