Customer / Superuser

Moderator: crythias

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zentura
Znuny newbie
Posts: 5
Joined: 12 Jan 2011, 00:52
Znuny Version: 3.0.4

Customer / Superuser

Post by zentura »

Hi there

We have been evaluating OTRS - quite nice :)

We have only one small issue

Many of our customers have "Super Users" which is responsible for all their colleagues and they want to see all open tickets on the company, well the issue is - is there an easy way for this

Person X wants to see Person 1 Person 2 Person 3

But person 1-3 is only able to see their own tickets

/Christian
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Customer / Superuser

Post by crythias »

Just made this howto for you: http://forums.otrs.org/viewtopic.php?f=60&t=7531
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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