ich habe hier grad etwas ganz seltsames bei meinem OTRS System:
Es wurde ein Ticket via E-Mail erstellt. Das Ticket wurde normal bearbeitet und geschlossen (Kunde hat immer die Antworten erhalten).
Doch leider wird jeden Tag um 0:10 Uhr das Ticket wiedereröffnet (durch Cronjob $HOME/bin/otrs.cleanup) :
Code: Select all
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Can't process mail, see log sub system! at /opt/otrs//bin/PostMaster.pl line 117.
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Can't process email with MessageID <<833645381.1291911803160.JavaMail.root@debian>>! Please create a bug report with this email (From: XXXXXX <no-reply@xxx.de>, Located under var/spool/problem-email*) on http://bugs.otrs.org/!
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Can't get ArticleID from INSERT!
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=', SQL: 'SELECT id FROM article WHERE ticket_id = ? AND a_message_id = ? AND a_from = ? AND a_subject = ? AND incoming_time = ?'
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Can't process mail, see log sub system! at /opt/otrs//bin/PostMaster.pl line 117.
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Can't get ArticleID from INSERT!
Wed Jan 12 14:34:27 2011 error OTRS-PM-10 Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=', SQL: 'SELECT id FROM article WHERE ticket_id = ? AND a_message_id = ? AND a_from = ? AND a_subject = ? AND incoming_time = ?'Code: Select all
Return-Path: <some__one@mail.ru>
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Tue, 14 Dec 2010 19:12:56 +0300
From: =?koi8-r?Q?=F7=C1=C4=C9=CD_=E8=C1=D2=DE=C5=CE=CB=CF?= <some__one@mail.ru>
To: Meine Support Queue <meine-emailadresse@firma.de>
Subject: =?koi8-r?Q?Re[2]=3A_[Ticket#2010121410000048]_firma_tech_support?=
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Date: Tue, 14 Dec 2010 19:12:56 +0300
References: <444805312.1292341054506.JavaMail.root@wam-53.firma.loc> <1292341329.325603.814912821.19847.24@ticket.firma.de>
In-Reply-To: <1292341329.325603.814912821.19847.24@ticket.firma.de>
Reply-To: =?koi8-r?Q?=F7=C1=C4=C9=CD_=E8=C1=D2=DE=C5=CE=CB=CF?= <some__one@mail.ru>
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Hier steht der Body
- wie kann ich verhindern, dass diese E-Mail ständig wiedereröfnnet wird und geschlossen bleibt?
- Hat es irgendwelche Auswirkungen, wenn ich die problem-mail-Datei auf der Komandozeile lösche ?
- Kann mir jemand kurz erklären, wofür ich jetzt genau dieses Spool-Verzeichnis "/var/spool" benötige?
Sorry für diese "ausschweifenden" Fragen.
Vielen Dank im Voraus für Eure Antworten.
Gruß
John