LDAP group and queues

[vincent31]

I'm a newbie and here is my need.
my organization is composed of multiple entities, with one support team on each.

what I do:
- create group for each entity
- create entity queues affected to entity group
- activate LDAP authentication for agents with groups affectation based on LDAP attributes
- activate LDAP authentication for customers

what I need :
- affect automatically customer to their entity queues (groups ?) based on LDAP attributes

Is it possible ? or do I need to use ACLs to restrict queues?
Any idea is welcome.

A second question : can someonecan explain me the interaction between Customer and CustomerCompany ?

thanx

[Alexander Halle]

I moved the topic to the appropriate forum, I apologize for any inconvenience this may cause.