Fetch mail problem

[iztok]

I have the following error while trying to fetch mail (Admin, Mail Account Managment) :

Can't use string ("userPrincipalName") as an ARRAY ref while "strict refs" in use at /opt/otrs//Kernel/System/CustomerUser/LDAP.pm line 303.

Any possible solution?

Thanks in advance!

[iztok]

bump

[crythias]

Sounds like it *could* be something to do with your Map in Config.pm.

[iztok]

This is a config for Map in Config.pm

Code: Select all

 Map => [
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'userPrincipalName', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ],
    ],

[crythias]

yep. That makes sense. userPrincipalName may not be seen as an email address.

[iztok]

I've changed it to this:

Code: Select all

 Map => [
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
    ],

And it still gives this error:

Can't use string ("userPrincipalName") as an ARRAY ref while "strict refs" in use at /opt/otrs//Kernel/System/CustomerUser/LDAP.pm line 303.

[crythias]

You *might* need to restart apache after making that change.

[iztok]

I did that, ofcourse. And it still isn't working. Otherwise I wouldn't bug you anymore

[crythias]

If it's still bugging you about userPrincipalName and it's nowhere in Config.pm, ... what OS, version, etc? (read my sig)

[iztok]

Had to change this complete series:

Code: Select all

  CustomerKey => 'sAMAccountName',
    CustomerID => 'mail',
    CustomerUserListFields => ['displayName', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenName', 'sn'],
    #the following must map to valid fields in your AD (givenname,sn,sAMAccountName,...)
    Map => [
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
    ],
  };

And now it appears to be working. Appreciate your help!