upgrade to 2.4.9

Moderator: crythias

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thiru2109
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Posts: 31
Joined: 06 Oct 2010, 06:43
Znuny Version: 1.2

upgrade to 2.4.9

Post by thiru2109 »

Hi All,

We are planning to migrate otrs 2.2.5 (mysql) to otrs 2.4.9 (oracle)?

What would be the best approach?

Can anybody help me out?

thanks,
kt
Testing: OTRS 2.4.9
OS: Windows XP
Apache2/Oracle 11g
crythias
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Location: SouthWest Florida, USA
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Re: upgrade to 2.4.9

Post by crythias »

Probably backup everything, mysqldump, etc...upgrade in two steps on mysql: 2.2 -> 2.3, 2.3 ->2.4.9
migrate mysql data to Oracle
adjust your config to point to Oracle.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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thiru2109
Znuny newbie
Posts: 31
Joined: 06 Oct 2010, 06:43
Znuny Version: 1.2

[SOLVED]Re: upgrade to 2.4.9

Post by thiru2109 »

Thank you crythias.

Production migration was successful.(2.2.6 mysql to 2.4.9 oracle)

We used Oracle's sqldeveloper to migrate from mysql to oracle.

we had to write few lines of java code for base64 encoding of attachments.

Thanks,
Kt
Testing: OTRS 2.4.9
OS: Windows XP
Apache2/Oracle 11g
veeracoomar
Znuny newbie
Posts: 4
Joined: 26 Sep 2011, 11:41
Znuny Version: 3.0

Re: upgrade to 2.4.9

Post by veeracoomar »

Dear KT,
Congradulations for successfull migration of OTRS from mysql to oracle.
We have serious issue here. please help us to resolve
old ticket body is not viewable in otrs system after migration to oracle from mysql. (used sqldeveloper to to migrate online data from mysql to oracle)
please give us some info about post migration and complete migration taks if any.
Regards,
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