We've been using OTRS for several years now at our departmental helpdesk and have gone through several upgrades. We are currently on version 3.0.2. When we go to assign a new owner to a ticket, the new owner select box has quite a few empty slots at the top. In the screenshot you can see that I'm scrolled more than halfway down the box before I start to see active employees (I blurred their names). My guess is that these are inactive employees that are for some reason showing up here as blank. Any help is appreciated.
Here is the screenshot:
Problem With New Owner Select Box
Moderator: crythias
Problem With New Owner Select Box
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Re: Problem With New Owner Select Box
Upgrade to 3.0.5 as this was a known bug
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com