[SOLVED] WARNING: OTRS 3.0.5 upgrade - will lock you out

[earwax]

Be warned! Just upgraded from OTRS 3.0.4 to OTRS 3.0.5. For whatever reasons, the text input boxes are greyed out and I am no longer able to log in on the main OTRS page. I have verified this problem both on Firefox and IE. This is NOT a database problem, but something on the HTML/CSS or javascript side.

Good thing I took a VMware snapshot before upgrading! Stick to 3.0.4 until the bugs have been worked out

[jojo]

Did you ran the otrs.LoaderCache.pl script and the otrs.RebuildConfig.pl script?

[earwax]

I followed the instructions from the UPGRADING text file in the OTRS-3.0.5.tar.gz file. I did run otrs.RebuildConfig.pl and otrs.DeleteCache.pl as mentioned in the UPGRADING file, but it made no mention of otrs.LoaderCache.pl.

[jojo]

Than run otrs.LoaderCache.pl -delete

[earwax]

Have not had a chance to try this yet. I have a few users who use this ticket system so I need to attempt the upgrade during off-hours.

In the mean time, has anyone else successfully upgraded 3.0.4 to 3.0.5??? Please chime in!!!

[jojo]

I upgraded qwithout any hasle.

[earwax]

Ah, okay. Looks like the reason I was locked out was because I did not run the otrs.SetPermission.pl correctly. For Ubuntu 10.04, it needs to be:

Code: Select all

otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs