Style Definitions on pdf and email notification[SOLVED]

[kenmurimi]

Hi all,

I am getting style definations on the pdf (print ticket) and email notifications to agents. an example from email (snip) below

--------------------------------------------------------------------------------------------------------------------
<snip>

Normal 0 false false false EN-US X-NONE X-NONE
MicrosoftInternetExplorer4

/* Style Definitions */ table.MsoNormalTable
{mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99;
mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in
5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan; font-size:11.0pt;
font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}

------------------------------------------------------------------------------------------------------------------

I cant get where this is coming from and I am looking for a way to correct it.

Any help greatly appreciated

[crythias]

check your modules to be certain you have the PDF API installed.

[kenmurimi]

Thanks crythias for the responce

yes i have PDF API installed and pdf output enabled. the error is not only on the pdf output but also on the email notifications to the agents for a new ticket.
on the pdf it comes on email external articles between the message body and the signature. on the new ticket notification it comes on the <snip> part

still trying to get where the problem is

some more info i just noted for the error on the email notification to agents:


this only happens for tickets created by phone where the agent copy pasted the email to the problem description text box.

any help greatly appreciated

[crythias]

his only happens for tickets created by phone where the agent copy pasted the email to the problem description text box.

This makes sense to me because MSONormalTable stuff ... that's MicrosoftOffice junk. It would be typical cruft on copy/paste.

Mitigation:
1) Forward (crop/send) the email instead of copy/paste
2) Paste to notepad, copy/paste to description box
3) one of these applets to remove paste formatting via keypress:
http://www.donationcoder.com/Software/S ... PlainPaste (something like ctrl-v twice)
http://www.stevemiller.net/puretext/ (win-v, or keypress of your choice)
4) change from Rich Text submission to Plain Text

[kenmurimi]

Thanks alot Crythias fro that..