Error in PGP : Cannot sign or encrypt

[xiaob]

Hi

I had configured the OTRS version 3.0.4 on CentOS ver 5.5 with PGP enabled.
Installed and configured GnuPG with the otrs home directory , private key ID & passphrase on the sub group Crypt::PGP
PGP:Options : ( /opt/otrs/.gnupg/ --batch --no-tty --yes )
Imported a few users' public keys and on the PGP management the status for all were reported as "Good"

However I run into the following error when I tried to send out an encrypted or signed email out from OTRS, the email was sent but cannot be encrypted or signed.

OTRS-CGI-10[6274]: [Error][Kernel::System::Crypt::PGP::Crypt][Line:104]: Can't crypt with Key B97A5255: gpg: WARNING: unsafe ownership on homedir `/opt/otrs/.gnupg/' !

or

OTRS-CGI-10[6271]: [Error][Kernel::System::Crypt::PGP::Sign][Line:220]: Can't sign with Key 0D5162F5: gpg: WARNING: unsafe ownership on homedir `/opt/otrs/.gnupg/' !

Encountered error receiving encrypted email on OTRS mailbox; the email was received but it appear encrypted and can't decrypt it.
No error is written to the log.

The only thing that is working around PGP is when I sent a signed email from one of user with key imported into the system keyring.
The system is able to report it as a good Signature. no issue as it working fine.

What could have gone wrong ?
Anyone encounter similar error ?

Please help
Thanks

Regards
xiaob

[crythias]

http://www.google.com/search?sourceid=c ... on+homedir

First result: http://lists.gnupg.org/pipermail/gnupg- ... 20342.html

[xiaob]

Hi Crythias

Thanks for your reply.
My issue is not with the permission on the gnupg directory.

My main issue is I cannot encrypt or sign my email .
Can you help ?

Thanks
xiaob

[crythias]

I'm sorry. I cannot help. The error message you gave relates to poor permissions. In a similar vein, I have encountered ssh communication (authorized keys, for instance) will (could) fail with bad permissions. Certainly, that analogy may not apply to pgp/gpg, so I regret I can't give you more assistance.

[jojo]

Please read the error message carefully: WARNING: unsafe ownership on homedir `/opt/otrs/.gnupg/' !


So like Crytias already wrote the permissions for the directory are wrong!