How to hide company tickets in customer frontend

[kmdot]

Hi

Title says it all, how can I disable company tickets in client front end?

Thanks

[crythias]

check one of the how tos... http://forums.otrs.org/viewtopic.php?f=60&t=7531

[kmdot]

Hi

Thanks for the reply

What I want to do is remove the link.

I also want to remove ticket type from create ticket for users/front end only, not from agent.

I wanted to make SLA and Service required for clients to complete when completing a ticket too.

As always, thanks for the help, you are the man with all the answers it seems...

[crythias]

if you give Company Tickets a group of which the users are not a part, the link is gone, I believe.

For removing ticket type, I'm sure there's information in search about that on this forum. You should be able to choose what to display in SysConfig.

Re: service and SLA, if they are not assigned to a customer, it will not show up. Whether it shows as default for the customer, I'm sure I've probably answered something to that effect somewhere, but the worst you'll have to do is edit the .dtl file and add an input type=hidden for the what you want to force.

[rtorres]

check one of the how tos... http://forums.otrs.org/viewtopic.php?f=60&t=7531

Just wanted to say thanks for this. I searched everywhere to get rid of this option.