OTRS 2.4.9 - How to get a list of tickets

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tosslove
Znuny newbie
Posts: 11
Joined: 21 Dec 2010, 19:13
Znuny Version: 2.4

OTRS 2.4.9 - How to get a list of tickets

Post by tosslove »

Hi folks, i'm trying to found a way to obtain the tickets created by day.

Also i need that appears the Client of the ticket and the Issue at the same time, so that i'm trying to get is something like this:

Ticket Number ||||| Client|||| Issue
000001245 ||||Sr. Tenacious D. |||| Network Problems....

is there a way to get an inform in otrs with this information? i'll appreciate any information about it.

Thanks a lot.
Dizzy
Znuny expert
Posts: 200
Joined: 12 Apr 2007, 14:30

Re: OTRS 2.4.9 - How to get a list of tickets

Post by Dizzy »

I guess you can do this very simple by using the "ticket search" (there should be an option "ticket created" that you can set to "within the last 1 day"), don't you? :-)
OTRS: 2.4.9 + ITSM 2.1.1 + CiCS 3.3.5
SLES 11
MySQL-Version: 5.1.49
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