Why no customer dropdown menu?

[gs71]

Hi,
I am currently configuring OTRS v3.0.5

I can properly authenticate agents and customers against my OpenLDAP server.

For the customer backend I still have to decide if use LDAP or DB (after importing data from LDAP with a script). Both tested, both work.
Any advantages in using DB instead of LDAP?

I noticed that when creating a new ticket from the admin interface, or changing the customer of an existing ticket, I have to manually type the customer email in the From field. This is quite annoying, and strange, as I can type any email address in this field, even if completely unrelated of the customer list. Then of course there would be no link between the ticket and the customers.
Why there is not a dropdown menu with the customer list?

I thought that by using DB instead of LDAP that dropdown menu would appear, but that's not the case.

Thanks
Guido

[crythias]

If the customer exists, it should auto-fill as you're typing, though you'll have to select the entry.

[gs71]

Thanks, I had not noticed that auto-complete feature!

[HervE]

Hello,

Why is the auto-complete feature only on the To: field, not on Cc: nor Bcc: ?

Is it possible to add it to Cc and Bcc too?

Regards,
HervE

[HervE]

Very easy indeed!
To add autocomplete to Cc and Bcc you just need to add the following code:

Code: Select all

    Core.Agent.CustomerSearch.Init($("#Cc"), $QData{"ActiveAutoComplete"});
    Core.Agent.CustomerSearch.Init($("#Bcc"), $QData{"ActiveAutoComplete"});

to Kernel\Output\HTML\Standard\AgentCustomerSearch.dtl.

HervE

[hoberion]

customer gets broken then on my system 3.0.8 with itsm 3.0.3. , ending in no customer, cc and bcc should have autocomplete but not set the customer

anyone got the same issue and solved the set customer field?