Limit of 15 incoming mails

[HervE]

Hello,

It seems there is a limit of 15 incoming mails at one time (or maybe 15 new tickets?)
When I "Run Now!" my IMAP PostMaster Mail Account, only 15 new tickets are created, whereas I've got more mails that should create new tickets.

I guess there is a parameter that sets that limit of 15, and I'd like to increase that number.
But I can't find where it is located. I have checked Config.pm, cron, some of the likely SysConfig's... no way.

Can anybody help me please?

Regards,
HervE

[BIG_jan]

I think this should be configured by 'PostMasterReconnectMessage'.

[HervE]

Thanks for your answer.
I had seen this one in SysConfig Ticket -> Core::PostMaster.

PostMasterReconnectMessage:
The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
(Défaut: 20)

But it cannot be the parameter I'm looking for, because default is 20 - I didn't modify it - and not 15.

By the way, there is no "bin/PostMasterMailAccount.pl" as stated! In bin, there are PostMaster.pl, PostMasterClient.pl, PostMasterDaemon.pl, PostMasterMailbox.pl and PostMasterPOP3.pl (this last one is not used anymore).
No one of these files seems to be the one I'm looking for either.

HervE

[jojo]

perhpas there is a setting on your mailserver?

[HervE]

No, I have just asked my network admin.

Where can it be then? It drives me crazy!

By the way, I have tested: it is limited to 15 received mails in the same time (for both new and already open tickets).
I mean, if I've got for instance 20 new mails, including 3 with a ticket number, then:
a) 3 tickets are updated
b) 12 new tickets are created
c) the last 5 mails are ignored.

HervE

[BIG_jan]

'15' is a hardcoded value in kernel\modules\AdminMailAccoun.pm (line 64)

so, wehen you fetch your mails by clicking the 'run now', in the admin-view, only 15 mails at one time will be fetched.
to fetch more at one time, build a cron-job to fetch the mails.
( var/cron/postmaster_mailbox )


--
was to easy to find

[HervE]

'15' is a hardcoded value in kernel\modules\AdminMailAccoun.pm (line 64)
so, wehen you fetch your mails by clicking the 'run now', in the admin-view, only 15 mails at one time will be fetched.

Thanks. Is it a problem that I modify this value in AdminMailAccount.pm?
I modified it to 25, just to test.
Result: 19 emails were fetched (1st run), then 19 again (2nd run), then 11 (3rd run)
Why??

By the way, is this limit for "Run now!" only, or does it apply when PostMaster Mail Account is valid and applying automatically every x minutes?

was to easy to find

When you know where to find...
I feel I'm missing the logic of organization of folder structure and/or SysConfig. Is there a document describing that?

Regards,
HervE

[ferrosti]

There is no limit when it connects via cron. It does not use the same functions.

[chetannagaonkar]

It is interesting as no where it is mentioned about the limit. Is there a way to give a sample example of the cron job that may help to modify the limit pls?

Best Regards
Chetan

[ferrosti]

There IS NO LIMIT when using $OTRS_HOME/bin/otrs.PostMaster.pl
This limit only exists when executing the fetch function using the frontend.

The examples for cron can be found in $OTSR_HOME/var/cron

[chetannagaonkar]

Ah... thanks for the clarity, ferrosti. I was wondering if I need to write cron jobs to manage mails more than 20.

Best Regards
Chetan