trouble retrieving tickets from a gmail account

[harish]

Crythis,
Summary from earlier post:
I installed otrs 3.0.4 on Ubuntu 9.10. I also had otrs 2.4.7 on the windows xp. I wanted to bring all my tickets,customers and other setting from windows into ubuntu. I was able to installed otrs 3.0.4 on ubuntu and was able to bring all tickets,customers,agents and other setting from windows. This machine is still under testing. The ports are not block by network dept.We love the OTRS here.
Thanks to jojo and all others who help me with it.

Crythis, You wrote it beautifully. That is exactly I have problem. I can't retrieve tickets from the gmail. I Can't connect to smtp.gmail.com. I get an error, no mater which SMTP option I select. The error is 'Can't connect to smtp.gmail.com' I also tried several different port (25,465,587) without any success. I know everything is set up correctly because when I tried "Cat ../doc/........otrs/PostMater.pl' a test ticket was created. I like to setup the IMAP or POP server to retrieve all email ticket coming from customers. I setup a mail account in gmail called helpdesk@ccccccc.org.All customers tickets is address to this address. When customer can't access OTRS, they can send ticket by gmail. I like to bring these mail as new tickets in otrs. No matter what I tried I can't connect to IMAP,POP,PO3. My password user name is correct. Here is what I tried:

I followed the steps describe in : How to configure OTRS to work with Gmail or Gmail Apps for Domains
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How can I retrieve tickets from gmail account?

[crythias]

If your linux box can't ping smtp.gmail.com, your linux box has a dns or routing issue that needs to be resolved.
next try
telnet smtp.gmail.com 25

or if you have nmap installed
nmap -v -PN smtp.gmail.com -p 25

If it connects, otrs should also work. As I've stated before, if sendmail works, this step is probably unnecessary.
SMTP is for SENDING email (not creating tickets).

next try to ping pop.gmail.com
If that doesn't work, you have a dns, route, or firewall issue.

If you have nmap installed try

Code: Select all

nmap -v -PN  pop.gmail.com -p 995

If you get

PORT STATE SERVICE
995/tcp open pop3s

then otrs should work. Any other error message, for instance: state=filtered, means you're being blocked, or you can't resolve connection. Again, not OTRS' fault.

[harish]

crythis,

Thank you for your reply. I will try it Monday morning and post my result.

Harish

[harish]

Crythis,

As you mentioned when I tried the nmap -v -PN mail.xxxx.com -p 25 I saw that the output said '25 tcp filtered smtp'. So I figured it is being block.
I have to find out what is and who is blocking the port. I checked the firewall, it was not activated on my machine. I checked the FQDN and it is set correctly.
Let me know if you have any thoughts.

Thanks,

Harish

[crythias]

It could be that your isp or your network admin is blocking outbound port 25. You should be trying secure smtp settings with gmail (not port 25) to bypass this.

Right now, you're asking questions that are outside of otrs, which I understand as part of what I do for a living. I've provided links and instructions to almost all the available assistance regarding gmail that is on the OTRS forums, which should have been sufficient for most configurations. I don't mean to appear mercenary in this regard. However, I'd suggest hiring someone to assist you at this point.