Problem after upgrade itsm

[elic]

Today upgrade itsm to 3.0 beta1,after that i experiencing some problems:
1、using close,note,Priority,Owner,Pending on ticket zoom,there Popup a windows and show
Software error:
Can't locate object method "OptionStrgHashRef" via package "Kernel::Output::HTML::Layout" at /opt/otrs//Kernel/Modules/****.pm

2、using Decision on ticket zoom,display 'an error occured'
Core.Agent.TicketAction is undefined
(?)()@http://****/otrs/index.pl?Action=AgentTicketDecision;TicketID=5207:562
Ready((function (j, s) {return new (b.fn.init)(j, s);}))@http://10.131.110.11/otrs-web/js/js-cac ... 49c.js:566
trigger()@http://****/otrs-web/js/js-cache/CommonJS_0914536ce2009315f0fef1d253b7249c.js:37
trigger([object Event])@http://****/otrs-web/js/js-cache/CommonJS_0914536ce2009315f0fef1d253b7249c.js:37

Please Help!

[jojo]

did you deleted all caches, rebuild config, restarted Apache and Webbrowser?

[elic]

Yes i have run the script:otrs.RebuildConfig.pl otrs.DeleteCache.pl and restart web server and web browser,but the problem still there!

[jojo]

are the packages installed correctly (have a look at package manager)?

The error regarding "Decision" field is a bug and should be fixed in Beta 2

[LutzHaseloff]

Hi all,

Yesterday I upgraded OTRS 3.0.4 ITSM 2.1.1 to OTRS 3.0.5 ITSM 3.0 Beta 2.
After that i get the following Error if i want to append a notice to or to finish
a ticket.

Software error:
Can't locate object method "OptionStrgHashRef" via package "Kernel::Output::HTML::Layout" at ../..//Kernel/Modules/AgentTicketClose.pm line 1020.

It seems this bug is not yet fixed in ITSM 3.0 Beta 2

Greetings Lutz

[jforrow]

Hi all,

I'm running OTRS 3.0.5 with ITSM 3.0 Beta 3.

The same error occurs when adding a note to a ticket.

[Mombo]

Has there been any update on this? I'm experiencing the same error when I try to close a ticket. If I roll back, it works for about a day, and then pulls that same SOFTWARE error again without me changing anything.

[Mombo]

I don't know if anyone else is still having this problem, but I managed to find at least what was causing my problem. You can see the workaround here: http://bugs.otrs.org/show_bug.cgi?id=6840

[mahoe]

Hi

I recently upgraded OTRS from version 2.3.4 to OTRS 3.0.5 step by step according to the upgrading manual (2.3.4 -> 2.4 -> 3.0.5).
During the upgrade process I also had to update the ITSM package from version 1.2.3 to 2.1.95

When I click on Free Fields in AgentTicketZoom I`m getting the same error message like post one now:

Code: Select all

Core.Agent.TicketAction is undefined

(?)()@http://<IP_ADDRESS>/otrs/index.pl?Action=AgentTicketFreeText;TicketID=8268:601
Ready((function (j, s) {return new b.fn.init(j, s);}))@http://<IP_ADDRESS>/otrs-web/js/js-cache/CommonJS_488fb5f16c655e664ba2dc93a35947fc.js:571
trigger()@http://<IP_ADDRESS>/otrs-web/js/js-cache/CommonJS_488fb5f16c655e664ba2dc93a35947fc.js:37
trigger([object Event])@http://<IP_ADDRESS>/otrs-web/js/js-cache/CommonJS_488fb5f16c655e664ba2dc93a35947fc.js:37

I already executed the Rebuild, DeleteCache scripts and restarted Apache and Webbrowser but without success.
The packages seem to be be installed correctly.
OTRS log and Apache log don`t provide more information.

All packages installed on my OTRS 3.0.5:
FAQ 2.0.2
GeneralCatalog 2.1.95
ITSMCore 2.1.95
Support 1.2.6
Survey 1.2.93
SystemMonitoring 2.2.1

Does anybody know the problem and how to fix it?
I really have to fix the problem and therefore I appreciate any help.
Thanks in advance!

Greetings
Markus

[mahoe]

Hi

after two days debugging it seems to be that I just found the solution.
The solution can be found in chapter "Upgrading the OTRS Framework" of the OTRS 3.0 - Admin Manual (item 14)
In the sysconfig Ticket -> Frontend::Agent::ModuleRegistration of OTRS 3.0.5 I hat to reset all settings to their default value (not just the two of the manual)
After resetting the error message does not come anymore.

Nevertheless, thanks to everybody and I hope this post helps to solve the same problem.

Greetings
Markus

[josy1024]

Frontend::Module###AgentTicketFreeText
GOOD JOB! - After Resetting i got the missing "loader" settings!!

Hi

after two days debugging it seems to be that I just found the solution.
The solution can be found in chapter "Upgrading the OTRS Framework" of the OTRS 3.0 - Admin Manual (item 14)
In the sysconfig Ticket -> Frontend::Agent::ModuleRegistration of OTRS 3.0.5 I hat to reset all settings to their default value (not just the two of the manual)
After resetting the error message does not come anymore.

Nevertheless, thanks to everybody and I hope this post helps to solve the same problem.

Greetings
Markus