Queview Subject Text

[mdemicoli]

Is it possible to allow more text visible in the from/subject column in Agent's queview? As you can see in the attached screenshot, their is a wide gap between the Age and State columns, I want to reduce that by allowing more text from the subject column visible. As always I thank in advance all ppl who take time in reviewing my issues.

Best regards,
mdemicoli

Running OTRS 2.4.9

[iztok]

The [..] usualy means, that the output is reduced in your case to the max. of 30 characters. Which means, /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl you should check this.
But I don't think you'll have this file on same place as I do, as I am running OTRS 3.0.6.
So you'll have to do a little search for the setting and raise the limit to e.g. 50 characters.
But you should definatley search for this in Output folder This is as much as I can help you.

And this is the setting you're probably looking for:

Code: Select all

$QData{"Subject","30"}

30 meaning that it limits output to 30 characters.

[mdemicoli]

Thank you iztok, I will search for the suggested code.

Best regards,
mdemicoli