Customers can see all Customer Queues

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philipwestphal
Znuny newbie
Posts: 4
Joined: 24 Nov 2010, 14:41
Znuny Version: 3.0

Customers can see all Customer Queues

Post by philipwestphal »

Hi Everybody,

we are using the following system with standard configs:

OTRS 3.0.5
Debian Lenny
Kernel 2.6.26.2
Apache 2
Mysql 5.0.51a-24

Can anyone point me to the configuration Point where i can define which queues a customer can see? We just started and gave a Useraccount to a Customer through the normal "Customer Administration Panel". If the customer now creates a new ticket inside of his frontend, he can put the new ticket in every of the existing queues. But because we made a queue for every customer, we want to limit which queues he can see. Is there a simple configuration option we don't find, or are we using the queues wrong? ;-)

Kind regards, Philip Westphal
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Customers can see all Customer Queues

Post by crythias »

Check the howtos.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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philipwestphal
Znuny newbie
Posts: 4
Joined: 24 Nov 2010, 14:41
Znuny Version: 3.0

Re: Customers can see all Customer Queues

Post by philipwestphal »

Hi Crythias,

Thank you very much for the response, now i know that it's at least possible and not a missunderstanding on our side how to use queues. Would it be be impolite to ask for a couple of keywords for what to search :-)

Kind regards,

Philip Westphal
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crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Customers can see all Customer Queues

Post by crythias »

There was a link to the HowTos in my signature, and appropriate titles given, but ok... :) :)

http://forums.otrs.org/viewtopic.php?f=60&t=7138
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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philipwestphal
Znuny newbie
Posts: 4
Joined: 24 Nov 2010, 14:41
Znuny Version: 3.0

Re: Customers can see all Customer Queues

Post by philipwestphal »

cheers! :-D

and yes, i'll do my rtfm ;-)
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