Show ticket on dashboard if closed and gets a followup

Moderator: crythias

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iztok
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Posts: 83
Joined: 06 Jan 2011, 14:28
Znuny Version: 3

Show ticket on dashboard if closed and gets a followup

Post by iztok »

Hi, another question:

Is it possible, when the closed ticket gets a follow-up (it still stays closed, it's set that way), to show up on dashboard based on UnreadArticles class?
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crythias
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Znuny Version: 5.0.x
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Re: Show ticket on dashboard if closed and gets a followup

Post by crythias »

No, because it's filtered on status type.

Mitigation:
closed tickets are of type open with a new status of closed with followup.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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iztok
Znuny newbie
Posts: 83
Joined: 06 Jan 2011, 14:28
Znuny Version: 3

Re: Show ticket on dashboard if closed and gets a followup

Post by iztok »

What did you mean with Mitigation?
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crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Show ticket on dashboard if closed and gets a followup

Post by crythias »

I apparently am using the word in the wrong way. oops. :)

s/Mitigation/Workaround/g
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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