Customize Dashboard

iztok · Post by **iztok** » 02 Mar 2011, 16:02

Hi,

/opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl

I have edited this file, to customize ticket view to my needs. However, for ticket it seems I can only set <td>$QData{"Owner"}</td>, but UserFirstname / UserLastname won't work. I checked around other .dtls, they have this parameter and it works. But not at dashboard view .. e.g.:

2011030210000139 RE: VMware install win 49 m ITSupport iztokb <- this is the value that is currently displayed. I'd rather have "Firstname Lastname". Any advice?

iztok · Post by **iztok** » 03 Mar 2011, 10:22

Anyone?

iztok · Post by **iztok** » 07 Mar 2011, 13:40

sfs · Post by **sfs** » 07 Mar 2011, 20:01

Isn't that you have to populate the Data argument passed to template to actually use the value in the $QData? You probably should take a look at the Kernel/Output/HTML/DashboardTicketGeneric.pm to see what data is being passed to the relevant template block.

iztok · Post by **iztok** » 09 Mar 2011, 11:53

Nothing relevant in there. At least I haven't noticed.

iztok · Post by **iztok** » 11 Mar 2011, 15:06

Post by **crythias** » 11 Mar 2011, 15:37

It won't be answered without development. These are fields that come from the ticket table.

Znuny Open Source Ticketsystem

Customize Dashboard

Customize Dashboard

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Re: Customize Dashboard

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