incomming mails - procmail - fetchmail - postfix

[NGroup]

Hi
we have a running OTRS 3.x on a SLES 11 linux box with an Orcacle DB
That works quite nice, the only thing thats not quite working is incomming mails.
We´ve testet the "easy way" with postmaster mail accounts. That isn´t working with our groupwise mailserver.
I can call the groupwise server via telnet and it´s answering, but authentication fails.
But we´re changing the mailservice soon and switch to exchange ( extern provider)

Our plan is now to get mails into OTRS
a) via fetchmail
or
b) procmail

How can we get this to work. Saw an howto for procmail, but i gues I´ve done something wrong with my postfix installation.
Can anyone help me out here?

Really appreciate any help

Tried the otrs.PostMaster.pl test ( see documentation )
linux:/opt/otrs# cd bin
linux:/opt/otrs/bin# cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl
linux:/opt/otrs/bin#

And that piece worket. See the test in the postmaster queue. Still I am getting no other mails in.

Thanks in advance.

NGroup

[crythias]

procmail doesn't fetch. It listens for incoming mail to the otrsuseraccount@theSLESbox.

assuming that you can construct an email that will go to that box, you should be able to forward your support@yourdomain to otrsuseraccount@theSLESbox, which procmail should pick up. But you should test new ticket creation from the email send to otrsuseraccount@theSLESbox before making that change.