ITSM Config how to craete new item definition

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

ITSM Config how to craete new item definition

Post by StefanoBoccanera »

hi
I'd like to extend the type of item managed by the ITSM Config module (or CMDB), adding some new definition.
I didn't find any explicit function to do that, the only function available is about modification of actual definition.

Any suggestion to avoid operating on the Db ?

best regards

stefano
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: ITSM Config how to craete new item definition

Post by Wolfgangf »

Hi,

add your class at: Admin -> [General Catalog] -> ITSM::ConfigItem::Class
and then configure your new class at: Admin -> [Config Item]

Br
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

Re: ITSM Config how to craete new item definition

Post by StefanoBoccanera »

Thanks Wolfang for help.

I have a couple of additional question:

- Data input structure. Can I take, and change, the structure from already configured class?
- I have to configure/set/modify any parameter or module, because the new class form is working?

best regards

stefano
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: ITSM Config how to craete new item definition

Post by Wolfgangf »

you can copy from existing and modify for your needs
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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