[Resloved]New Email ticket reply template

[robpinnington]

When I create a new email ticket the text box of the ticket is empty. I would lik to populate the text box with a text from a template. Checked the FAQ and it iseem to say that I look in
Search in the "Sysconfig" for ResponseFormat.
Select the sub-group Ticket::Frontend::Agent::ViewCompose
Modify the settings in Ticket::Frontend::ResponseFormat

Here I find the following
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}


So where is the StdResponse stored because it is not in the Responses in the admin module

[robpinnington]

I found this is where it resides
SysConfig Ticket -> Frontend::Agent::Ticket::ViewEmailNew