Hello everyone,
I was wondering if there is a way to edit an existing note.
Some times an agent may make a mistake, in order to correct this mistake the agent needs to add an extra note now. Is there a way to edit the already existing note?
Thank you in advance for your help
Editing an existing note
Moderator: crythias
Editing an existing note
OTRS 3.3.11 MariaDB CentOS 7
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Editing an existing note
Short answer: You shouldn't, and can't via interface because of forensic (history) reasons.
http://forums.otrs.org/viewtopic.php?f=62&t=6035
http://forums.otrs.org/viewtopic.php?f=62&t=6035
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask