How can I set a default value for the "To:" in a reply to a ticket?
Odd request maybe, but we really dont need them to go outside the company, and it would nearly ALWAYS goto the same address.
Im fine with hardcoding it into the XML or something, but I need to know where it is first.
Thanks.
How can I set a default value for the "To:" in a reply....
Moderator: crythias